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General Manager 2 - Multi-Service - Sunnyvale, CA #3368098

Company: Sodexo Operations LLC

Date: 05/18/2017

Category: Restaurant / Food Services

City: Sunnyvale, CA

Unit Description

Provides local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability for the Company. Directs business practices in order to uphold Company mission and values. Develops new and emerging business solutions for sustained growth and effective day-to-day operations.

Core Competencies Needed:

  • Analytical Thinking

  • Diversity Awareness

  • Customer Focus

  • Drive and Dependability

  • Stress Tolerance/Flexibility

  • Interpersonal Relations

  • Team Building

  • Communication

  • Planning

  • Delegating and Directing


  • Provides team leadership by ensuring cohesiveness at the unit and with the client

  • Oversees expenditures to control unit financials

  • Directs one or more of the following daily: food service, housekeeping and/or custodial service operations in order to provide quality products and services.

  • Maintains and implements sanitary and safety conditions and training to adhere to auditing procedures and statutory regulations

  • Develops a business plan for the client that establishes a rapport, promotes partnership and fulfills the clients’ needs and expectations

  • Accountable for the execution of product and service quality by maintaining highest level of delivery

  • Promotes and supports workplace diversity initiatives


  • Executes strategic plan by implementing short and long-term goals that align with the scope of service, mission and values.

  • Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.

  • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.

  • Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees

  • Creates and manages the budget by increasing revenue and controlling unit expenditures to ensure accuracy of operating and administrative budget

  • Reviews financial statements to ensure performance is in accordance with business strategic initiatives.

  • Monitor and enforce Sodexho Quality Assurance/Quality Improvement standards.

  • Ensure unit staff has sufficient equipment and materials to perform their jobs and meet goals and deadlines.

  • Ensure housekeeping and custodial service activities are performed according to standards and contractual requirements.

Typical Knowledge and Skills:

  • Communication and Influence: Requires verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. Role may require strong negotiation and influence, communication to large groups or high-level constituents, representation of the organization, advanced tact, and diplomacy, etc.

  • Technical Knowledge: Complete understanding and wide application of basic principles, theories, and concepts in area of specialty. Basic knowledge of one or more other related disciplines.

  • Analytical Thinking: The ability to systematically gather information from a variety of sources, analyze the information, identify implications of data, draw appropriate conclusions, generate viable, alternative solutions to a question or problem, and evaluate the consequences of choosing each alternative.

  • Diversity Awareness: The ability and willingness to respect and value the differences and perceptions of different groups/individuals. This includes respecting, understanding, valuing and seeking out individual differences to achieve the vision and mission of the organization.

  • Customer Focus: The ability to provide excellent service to external and internal customers. This includes seeking to meet customer needs and demands quickly and effectively; remaining calm and professional when dealing with internal or external customers that are difficult or upset; reviewing complaints from internal/external customers and takes action to remedy the complaint; and treating the customer as if he/she were valuable.

  • Drive and Dependability: The ability and willingness to demonstrate eagerness, enthusiasm, optimism, and passion when working. This includes demonstrating persistence, heightening personal effort in the face of obstacles and adversity; pursuing excellence for self and organization; having a sense of urgency; and possessing ambition.

  • Stress Tolerance/Flexibility: The ability to work productively and effectively when faced with stressful work situations and time pressures. This includes maintaining stamina and effective interactions with others under stressful working conditions and maintaining a calm, controlled, professional manner when facing high pressure and demanding situations.

  • Interpersonal Relations: The ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors. This includes being approachable and taking time to address employees’ personal and professional needs, as well as client and customer concerns; treating others with respect and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.

  • Integrity: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes fulfilling commitments; accepting constructive criticism; accepting responsibility for own performance, as well as that of the group; not accepting credit for the efforts or work of others; and avoiding conflict of interest situations.

  • Communication: The ability to speak clearly and politely to management, associates, and customers when conveying information, using correct grammar when speaking and not using slang terms; and targeting the amount, style, and content of the information to the needs of the receiver.

  • Planning: The ability to set priorities, plan, and coordinate work activities. This may include developing plans with long-range horizons based upon a sound knowledge of corporate expectations (policies, budgets, strategic plans.)

  • Team Building: The ability to motivate and guide others to work hard by building a sense of teamwork and commitment. This includes clearly communicating and reinforcing aims and goals of team, unity, cooperation and excellence.


Work is performed without significant direction. Employee has flexibility to determine objectives of assignments. Supervision received is primarily to consult and share ideas, and to review progress towards goals and objectives

Supervision Provided:

Has direct responsibility of client contract and manages activities of unit(s) through lower level subordinate managers or exempt employees who exercise significant latitude and independence in their assignments. Has full Human Resource responsibility (selection, orientation, training and development of employees, including initiating personnel actions, such as the hiring and termination of employees, scheduling). Functions as an advisor to a unit regarding tasks, projects, and operations. Becomes actively involved in daily operations only when required to meet schedules or to resolve complex problems. Develops and administers budgets, schedules, and performance.

Impact of Decision:

Direct responsibility for an account/unit with $5 to $10 million in annual managed volume. Decisions are more significant in their impact, influencing overall program or project success, client relationships, finances and/or the operating unit’s ability to meet objectives. Errors are not readily apparent due to the complexity of work process/product or time between decisions and results. Errors typically result in significant expenditure of time, resources and funds to correct.

Scope of Impact: Decisions affect work of own unit/area and related operations/departments.

Position Summary

Responsible for general management of an account/unit providing two or more core services (Core Services of: Facilities/engineering, food or custodial Senior-most person assigned to a one client account.

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree

Basic Management Experience - 4 years

Basic Functional Experience - 4 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 63427


Relocation No

Category General Management

Type Full-Time

This job is expired and moved to the archive.

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