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Contact Center Specialist - Glen Allen, VA #3755234

Company: Citizens Bank

Date: 08/13/2017

Category: Internet Services

City: Glen Allen, VA


Are you friendly, helpful, positive-minded and enjoy learning? Our Call Center Representative role may be the right career choice for you.

At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Call Center teams. Bring your skills and expertise to our team. Our Call Center colleagues have the support and training needed to grow their careers and make a lasting impact.

What you can expect in this role:

  • Field a variety of incoming customer calls (no cold calls) with a passion to deliver high quality solutions for our customers

  • Develop meaningful relationships with customers to deliver the best banking experience possible

  • Gain deeper knowledge and understanding of banking industry to handle customer inquiries with increasing complexity

  • Satisfaction and pride in producing high quality work

  • A work culture that believes in the power of working together and supporting the unique needs of each individual

What we offer:

  • Comprehensive, paid training

  • Fixed schedules (no rotations)

  • Exceptional benefits such as Medical & Dental after your 1st month of employment

  • 401K with corporate match

  • Guaranteed base salary

  • Reward incentives based on your achievements

  • Career opportunities to develop your own potential, learn new skills, grow into new roles


What we are looking for:

  • 1+ years of exceptional customer service or sales experience required, preferably within a financial setting

  • Previous call center (inbound/outbound) experience, preferred

  • Positive and customer-focused mindset

  • Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers

  • Strong verbal and written communication skills

  • Goal oriented professionals with an interest in strengthening their banking knowledge

  • Exceptional time management skills

  • Detail oriented with a strong sense of urgency

  • High School degree or equivalent - required, Associate or Bachelors degree preferred

  • Computer proficiency - required

  • Ability to sit for long periods answering customer calls - required

Bring your customer service skills to Citizens and we will help you accelerate your own career potential.

Be a great Citizen.

Join us today.

Success Factors

Knowledge, skills & abilities that typically lead to success in the job include:

  • Seeking and acting on feedback

  • Personal accountability

  • Focusing on the customer

  • Communication

  • Customer service

  • Learning agility

  • Perseverance

  • Attention to detail

  • Technical/Functional expertise

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday, 8:00AM-5:00PM

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

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