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Sharefund Case Worker (Part Time) - Framingham, MA #3775399

Company: Staples

Date: 08/17/2017

Category: Wholesale / Import / Export

City: Framingham, MA

Key Job Responsibilities:
• Read applications weekly and follow up with applicants that need more information
• Approve applications that meet all criteria
• Request and record appropriate documentation from all applicants
• Document prior applications when necessary for Selection Committee
• Send applications to Selection Committee (SC) that require review
• Follow up with applicants 4-6 weeks after approval to check in and ensure applicant is utilizing all programs offered properly
• Report any potential concerns about applicants to HR/management as necessary
• Other duties as assigned
• Improve application process to be able to handle more applications weekly as program grows
• Review applications and make decisions when applicable
• Follow up with applicants and ensure they are using all resources available
• Check in and follow up with Staples Share Fund applicants
• Respond to any questions
• Follow up with applicants to see how they are doing a week or two after they receive grant
• Vet applicants to ensure stories are accurate and determine need
• Eliminate time spent by Selection Committee on application review by only sending applications that require discussion, vetting each applicant and providing proper details for them to make a decision
• Follow up with applicants to ensure their wellbeing and they are using resources provided by Staples
• Long-term goal: Determine who grant checks should be written and sent to


Key Performance Indicators:
• Manage and track all applications weekly (approx. 25-30 applications)
• Develop and deliver effective communication to applicants
• Properly document each application for auditing purposes
• Provide appropriate and timely information to applicants on programs offered by Staples
• Respond to emails from applicants in the Staples Share Fund mailbox in a timely manner
• Keep email box organized (archive old emails)


Schedule:
• Position is Part Time, 20 hours a week.
• Days are flexible, must work during regular business Hours.


Education/ Experience Equivalent:
• Associate Degree preferred
• 2-3 years Case Worker experience


Professional Knowledge/ Experience:
• 2-5 years Case Worker experience
• HR or Social work experience preferred
• Corporate giving and/or non-profit experience preferred


Other Skills:
• Strong customer service and communication skills with people of all levels
• Ability to keep things confidential
• Detail oriented, organized, and efficient
• Ability to multi-task, work in a fast-paced environment, and be flexible as needed
• Proficient in Microsoft Office, with particularly strong Excel skills


Staples is committed toproviding accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.


Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


Job: *Human Resources


Title: Sharefund Case Worker (Part Time)


Location: MA-Framingham


Requisition ID: 1023189


This job is expired and moved to the archive.



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