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Customer Service Supervisor - Concord, NH #4034506


Company: Praxair, Inc. ST

Date: 10/13/2017

Category: Computer Software

City: Concord, NH

Customer Service Supervisor


Description


Praxair Surface Technologies (PST), a subsidiary of Praxair, Inc., a Fortune 300 company that supplies atmospheric, process, specialty gases, high-performance coatings, and related services & technologies is seeking a Customer Service Supervisor for our Concord, NH location.


Customer Service Supervisor


  • Ensure department procedures are followed


  • Process sales orders


  • Provide pricing, availability and order status information


  • Ensure customer purchase order requirements are met


  • Ensure compliance to export procedures


  • Ensure compliance to accounting procedures


  • Keep track of department time and attendance


  • Ensure department daily coverage


  • Prioritize and distributing customer purchase orders to customer service representatives for sales order processing


  • Maintain customer service metrics


  • Communicate significant events to department manager


  • Assist in updating department procedures

Qualifications


  • Minimum of Associates Degree and or combination of education and work experience


  • Minimum of five (5) years of experience in a customer service role


  • Leadership and or supervisory training, and or experience


  • Experience with effectively using an MRP database system similar to Oracle


  • Experience in in using software similar to Excel

Preferred skills and behavioral requirements include:


  • Ability to maintain customer confidence


  • Professional, positive, upbeat telephone skills


  • Excellent verbal and written skills


  • Proactive and self-motivating


  • Ability to work effectively within a fast-paced, team environment


  • Appropriate decision making ability

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


Job Operations


Primary Location New Hampshire-Concord


Schedule Full-time


Req ID: 17002481


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