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Desktop Support Technician/Binghamton,NY/FT/Day - Binghamton, NY #4196563


Company: Ascension Health

Date: 11/18/2017

Category: Healthcare Services

City: Binghamton, NY

Job ID: 227571


Desktop Support Technician/Binghamton,NY/FT/Day


Binghamton, New York


Regular/Day


Additional Job Information


Title: Desktop Support Technician


City, State: Binghamton,NY


Location: NYBIN 169 Our Lady Lourdes Mem


Department: Infrastructure Field Services


Additional Job Details: Full-Time,Day, 40 hours,Weekly


Marketing Statement


Ascension Information Services is one of the nation’s largest healthcare information technology services organizations.


We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:


• Support rapid and effective clinical decision making


• Improve efficiency and care transitions


• Foster information sharing across the continuum of care


• Make knowledge and data actionable, leading to improved patient outcomes


Job Description


Job Summary:


Provides Tier 1 software and hardware support.


Responsibilities:


  • Enters call data into tracking system.


  • Diagnoses and resolves problems using documented procedures and checklists.


  • Assists with the resolution of application, hardware and software problems.


  • Escalates problems to higher level technical support professionals when necessary.


  • Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.


  • Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.


  • Validates IT related assets.

Qualifications


Education:


  • HS or Equivalent


  • High School or Equivalent requiredAssociate's Degree preferred

Work Experience:


  • Two years of relevant work experience is required.The ability to commute to and throughout user facilities is required.

How To Apply


Applicants may proceed by clicking on the "Apply Now" button.


For questions or assistance with completing the online application, please contact Ascension candidate care at 855-778-6037.


Equal Employment Opportunity


Ascension Information Services is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.


http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


EEO is the Law Poster Supplement


http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf


E-Verify Statement


Ascension Health - IS (AIS) participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.


E -Verify (link to E-verify site)


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