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Full Time Baker and Customer Service - Amherst, NY #4309804


Company: Wegmans

Date: 12/16/2017

Category: Telecommunications Services

City: Amherst, NY

Title: Full Time Baker and Customer Service
Location: NY-Amherst-ALBERTA DRIVE,675 Alberta Drive,Amherst,NY 14226
Other Locations: NY-Hamburg-MCKINLEY,3740 Mckinley Pkwy,Buffalo,NY 14219


What is my job:

Our Bakery department bakes and serves delicious breads, doughnuts, cakes, and other sweet treats throughout the day. In this department, you’ll work with a team to ensure the freshest bakery items are available for our customers. If you have a passion for baking and enjoy working in a fast-paced environment, then this could be the role for you!


How do I make a difference?

Providing Incredible, Knowledge Based Customer Service


Proactively approach customers to educate them about products, answer questions, help them locate items and offer suggestions to complete their meals
Produce artisan breads from scratch while slicing, packaging and labeling bakery items and maintaining product levels in eye-appealing displays


Ensuring High Quality Products & Ingredients


Oversee and delegate tasks to a small group of bakery employees to maximize efficiency
Rotate products to ensure freshness, pulling and recording shrink on a daily basis
Follow production lists when prioritizing and completing tasks, prepare all items at the correct times throughout the day to ensure a consistent outcome in line with Wegmans standards of quality
Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures


Living Who We Are


Support, encourage, and respect co-workers
Work with supervisor to set and achieve goals for professional development
Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department
What skills, learnings, and experiences are required?


Understanding of yeast biology, recipes and formulas as well as how environmental factors may affect ingredients
Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
Learn, use and be able to explain Wegmans sanctioned cooking techniques to assist customers for their success at home
Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible
What skills, learnings, and experiences are preferred and will set me apart?


Customer service experience, preferably in a food service, grocery or retail setting
Experience baking, following recipes and working in a bakery with dough made from scratch
An understanding of different flours and ingredients used when bread baking
Strong organizational, mathematical and time management skills
Work environment:


Work involves continuous interaction with customers and co-works in a fast-paced environment
Typical motions include repetitive hand and arm movements, bending, reaching, and lifting
Responsible for moving and lifting an average of 5-20 pounds with a maximum weight lifted of 50 pounds occasionally
Work involves exposure to various work environments, including cold, freezing & hot temperatures
May be exposed to various allergens
Will spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
Other:


Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check
All Applicants will be screened; only those closely matching the job posting will be interviewed


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