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Full Time Overnight Grocery Stocking and Customer Service - Williamsville, NY #4309814


Company: Wegmans

Date: 12/16/2017

Category: Telecommunications Services

City: Williamsville, NY

Title: Full Time Overnight Grocery Stocking and Customer Service
Location: NY-Williamsville-SHERIDAN,5275 Sheridan Dr,Williamsville,NY 14221
Other Locations: NY-Amherst-NIAGARA FALLS BOULEVARD,3135 Niagara Falls Blvd,Amherst,NY 14228


What is my job?
Our Overnight Grocery team plays an integral part in supporting our store’s daytime operations. As part of this team, you’ll work closely with the crew to ensure our shelves are stocked and displays are well-merchandised. As an Overnight Grocery team member, you will work with others to accomplish tasks within deadlines, ensuring we maintain incredible service to our customers!


How do I make a difference?


Providing Incredible, Knowledge Based Customer Service


Ensure day time operations run smoothly by unloading deliveries, breaking down delivery skids, walking aisles, stocking, refilling and rotating items on shelves
Utilize available resources to complete tasks within a designated time frame
Keep an organized, simplified and well maintained backroom by placing products to be shelved onto runners, sorting back stock onto pallets and maximizing workspace
Support other departments by unloading their overnight deliveries and placing skids in their designated area of the backroom
Approach customers to assist them in locating products and seeking to offer solutions to questions or concerns


Ensuring High Quality Products & Ingredients


Re-shop misplaced products, shrink out damaged goods and refill missing items to ensure product levels are maintained and aisles are kept in pristine shopping condition

Handle products in a way that reduces the amount of damaged goods and shrink throughout the store
Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures


Living Who We Are


Support, encourage, and respect co-workers
Work with supervisor to set and achieve goals for professional development
Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department
What skills, learnings, and experiences are required?


Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge


What skills, learnings, and experiences are preferred and will set me apart?


Customer service experience, preferably in a food service, grocery or retail setting
Experience working overnight hours
Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible


Work environment:


Work includes walking, standing for up to 4 hours without a break, kneeling, squatting frequent heavy lifting, shelving of product, repetitive hand and arm movements, bending, and reaching, along with interaction with customers and co-workers. Work may involve exposure to and work in cold and below freezing temperatures. The average weight range of items lifted is 8-32 pounds with a maximum weight lifted greater than 50 pounds occasionally. You may receive assistance with heavy items, if available. May be exposed to various allergens (things that may cause an allergic reaction)
Work includes use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment


Other:


Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check
All Applicants will be screened; only those closely matching the job posting will be interviewed


This job is expired and moved to the archive.



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