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Full Time Service Team Leader - Buffalo, NY #4309815

Company: Wegmans

Date: 12/16/2017

Category: Telecommunications Services

City: Buffalo, NY

Title: Full Time Service Team Leader
Location: NY-Buffalo-AMHERST STREET,601 Amherst Street,Buffalo,NY 14207
Other Locations: NY-Niagara-MILITARY RD,1577 Military Rd,Niag Falls,NY 14304, NY-Williamsville-SHERIDAN,5275 Sheridan Dr,Williamsville,NY 14221, NY-Amherst-NIAGARA FALLS BOULEVARD,3135 Niagara Falls Blvd,Amherst,NY 14228, NY-Amherst-ALBERTA DRIVE,675 Alberta Drive,Amherst,NY 14226, NY-Depew-DICK RD,651 Dick Road,Depew,NY 14043, NY-West Seneca-WEST SENECA,370 Orchard Pk Rd,West Seneca,NY 14224, NY-Williamsville-TRANSIT RD,8270 Transit Rd,Williamsville,NY 14221, NY-Hamburg-MCKINLEY,3740 Mckinley Pkwy,Buffalo,NY 14219, NY-Depew-LOSSON ROAD,4960 Transit Road,Depew,NY 14043

A glimpse at the job:

Providing incredible customer service is the key ingredient to Wegmans success. No place is this more evident than in the Front End department where customers begin and end their shopping experience. As a Service Team Leader, you will supervise and develop a team of Front End employees; and be entrusted with managing the entire store during early morning, late evening and nighttime hours as well as weekend operations. If you’re a natural leader with a love of food and passion for people, this could be the position to launch your career at Wegmans.

I will add value by:

Overseeing the staffing, scheduling, training and development of a team of cashiers, Helping Hands, maintenance and/ or W-Kids employees; providing timely feedback as well as annual performance reviews
Coordinating the activities of the Service team, ensuring department tasks are prioritized and completed efficiently
Managing store operations and department team members during early morning, late evening, nighttime and weekend hours; and in the absence of store or department managers
Proactively responding to customer and employee requests for assistance and identifying other service needs throughout the store
Providing incredible customer service by assisting the Service Desk and other Front End departments with any customer concerns or complaints using judgment to satisfy customer

Monitoring lines to minimize customer wait time and ensure the most efficient and timely check out, operating cash registers and assisting other Front End departments as necessary
Maintaining open lines of communication with store and department management to relay pertinent information and ensure efficient operations
Seeking the assistance of department, area and store management to continuously develop a comprehensive knowledge of all departments in the store to best serve the needs of the customer and further professional development

Acting as a resource for other departments facing operational issues and being a model for problem solving by responding with a sense of urgency and poise
Educating and ensuring team members are properly handling products and equipment in accordance with food safety and safety guidelines
Assisting with the development and implementation of special store/ community events

What abilities I must bring to the table to be considered:

Customer service experience, preferably in a food service, grocery or retail setting
Understand, recognize and implement the company values; striving to make a difference by empowering employees and promoting high standards and excellence in all areas (Who We Are)
Use performance and career development tools to manage and develop others, working with employees to set and achieve individual and department goals
Practice proper planning and staffing techniques which include managing time and resources
Work towards continuous improvement to encourage change; find ways to increase profitability and productivity; and improve processes, products & customer service in the department(s)
Use data analysis, wisdom, experience, judgment, and past actions as well as input from other sources for decision making, always considering the impact on customers, sales and contribution (profit)
Control inventory levels and expenses such as payroll and shrink to impact bottom-line contribution (profit) for the department
Ability to multi-task and react to a variety of situations at one time
Demonstrate customer relations skills by building relationships with customers and practicing good judgment in ensuring customer satisfaction
What will set me apart from other candidates:

Managerial/ supervisory experience
Experience working on the Front End, particularly as a Front End Coordinator
Work environment:

Continuous interaction with customers and co-workers in a fast-paced environment
Typical motions include repetitive arm and hand movements, bending, reaching and occasional heavy lifting
Responsible for moving and lifting an average of 5 – 20 pounds with a maximum weight of 50 pounds
Work environment involves exposure to various work environments, including temperature changes
May be exposed to various allergens
Will spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check.

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