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Senior Information Systems Manager - Lisle, IL #4550000

Company: Navistar, Inc.

Date: 02/13/2018

Category: Customer Service

City: Lisle, IL

Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So we’re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders.

The Senior Information Systems Manager responsibilities include:

  • Manage and develop application support team members, creating a culture of accountability, customer-focus, and continuous improvement

  • Provide leadership to the application support team, leading collaboration, common practices, sharing of knowledge and cross training

  • Work with a global team to provide application support that includes technical support, analyze and resolve software failures, troubleshoot technical problems, etc.

  • Serve as an escalation point for applications support and communicates effectively with internal as well as external stakeholders

  • Review technology decisions and asses risk, impact and benefit to the supported applications

  • Assist with problem solving on various support tickets as needed

  • Interface with IT application owners and business owners to prioritize improvement efforts

  • Work with IT Infrastructure teams on problem solving and capacity planning

  • Ensure project work is managed within the appropriate process, controls and standards.

  • Manage the application software promotion process

  • Ensure appropriate tools and processes are in place for the support of custom developed applications as well as third party vendor applications

  • Manage resource workloads and priorities for application support team members

  • Meet security and control requirements for SOX applications including: IT Policy Manual compliance, systems audit completion and evidence gathering, interface documentation, audit participation, and audit issues resolution

  • Engage in complex problem troubleshooting of applications

  • Ensure Production Support on-call is planned and effective and resolution is reached on incidents within the defined service level agreement

  • Define, track, and deliver on application performance and support indicators (KPIs) and metrics

  • Ensure application documentation and knowledge base, are maintained and updated timely

  • Strive to constantly improve application performance and availability

Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms. Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management, preparation of budgets, schedules and feasibility studies. Provides direction for the effort required to protect the company’s data, tools and information systems. May be involved in planning and coordinating all aspects of projects specific to their respective area of assignment. Utilizes subject matter knowledge of user group for practical application of system

characteristics. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Basic Requirements:

  • Bachelor’s degree and at least 10 years of information systems/information technology experience

  • At least 4 years of management experience


  • Master’s degree and at least 8 years of information systems/information technology experience

  • At least 4 years of management experience


  • At least 12 years of information systems/information technology experience

  • At least 4 years of management experience

  • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

  • Bachelor’s degree (computer science or related perferred)

  • Minimum 6 years of web application development/support (J2EE or .Net) experience

  • Minimum 4 years of management experience

  • Experience with Oracle, Unix/Linux, DB2, and SQL, PL/SQL

  • Demonstrated successes in managing multiple, concurrent high priority responsibilities in a time-pressured environment

  • Self-motivated, team player, action-and-results oriented with excellent attention to critical details.

  • Ability to multitask by working with multiple initiatives

  • Able to interact with IT and business customers to clarify or define business needs/issues

  • Excellent written and verbal communication skills

  • Knowledge of infrastructure components (database, application, web server etc.)

  • Experience in a diverse global team environment

  • Strong leadership, project management skills, time management, and problem-solving skills.

  • Experience of integrating with third party web applications


  • Ethics and Navistar Values

  • Positive Attitude

  • Drive for Results

  • Problem Solving

Visit us at to discover more about our organization

It's Uptime at International

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Internal Title: Info Sys Mgr Sr

Job #: 2018-23965

ERP Eligibility: Eligible for Employee Referral Bonus

External Company Name: Navistar Corporation

External Company URL:

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