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Service Customer Care Rep - Cincinnati, OH #4550883


Company: Crown Equipment Corporation

Date: 02/14/2018

Category: Manufacturing — Other

City: Cincinnati, OH

Company Description:


Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.


SERVICE CUSTOMER CARE REPRESENTATIVE / DISPATCHER


Responsibilities:


  • Process incoming calls from both Crown customers and Service Technicians


  • Dispatch technicians


  • Enter technician payroll hours


  • Process parts and service billing


  • Create daily work orders


  • Maintain records and files


  • Assist other departments as needed Qualifications:


  • High school diploma or equivalent


  • Excellent phone skills


  • Good communication, organizational, math and computer skills


  • Experience with Microsoft Office


  • Leadership skills, technical experience and knowledge a plus


  • Ability to multitask

Compensation and Benefits:


Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.


EO/AA Employer Minorities/Females/Protected Veterans/Disabled


#Crown


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