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Service Manager - Spring, TX #4550898


Company: Rollins, Inc.

Date: 02/14/2018

Category: Customer Service

City: Spring, TX

Service Manager


Tracking Code


1319946


Job Description


Looking for a Career?


HomeTeam Pest Defenseis expanding and looking to hire a highly professional Service Manager.This position is responsible for the following:


  • Ensures daily assigned revenue is completed while maintaining a high level of service quality.


  • Schedules and reviews daily routes with technicians.


  • Handles customer complaints; investigates and resolves customer service concerns.


  • Assists technicians with field service requests and delinquent accounts.


  • Orders and maintains equipment, supplies and materials required for service work.


  • Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff. Actively manages performance and motivates service staff.


  • Gains and maintains appropriate certification/licensing as required by the state and/or by branch management.


  • Maintains truck inventory records and performs periodic inspections.


  • Assists General/Branch Manager in other duties assigned.

We offer:


  • Competitive salary + bonus opportunity


  • Company provided leads


  • Company vehicle provided


  • Company cell phone


  • Robust benefits package including medical/ dental/ vision/401(k) plan


  • Tuition reimbursement


  • Discounted services for employees


  • Paid vacations and holidays


  • An exceptional training program


  • The opportunity for the professional growth and respect that comes from working for an industry leader

Required Skills


We are seeking individuals that:• Are highly motivated• Have strong problem solving skills• Have strong communication skills - verbal and written • Experience supervising, coaching and developing staff. Able to handle multiple tasks and work independently.


Required Experience


  • High School or G.E.D. required.


  • Supervisory experience preferred.


  • Experience in resolving and monitoring customer concerns and managing equipment and supplies.


  • Intermediate computer skills a must.


  • State certifications/licensing required

Job Location


Spring, Texas, United States


Position Type


Full-Time/Regular


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