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Service Manager - Spring, TX #4550898

Company: Rollins, Inc.

Date: 02/14/2018

Category: Customer Service

City: Spring, TX

Service Manager

Tracking Code


Job Description

Looking for a Career?

HomeTeam Pest Defenseis expanding and looking to hire a highly professional Service Manager.This position is responsible for the following:

  • Ensures daily assigned revenue is completed while maintaining a high level of service quality.

  • Schedules and reviews daily routes with technicians.

  • Handles customer complaints; investigates and resolves customer service concerns.

  • Assists technicians with field service requests and delinquent accounts.

  • Orders and maintains equipment, supplies and materials required for service work.

  • Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff. Actively manages performance and motivates service staff.

  • Gains and maintains appropriate certification/licensing as required by the state and/or by branch management.

  • Maintains truck inventory records and performs periodic inspections.

  • Assists General/Branch Manager in other duties assigned.

We offer:

  • Competitive salary + bonus opportunity

  • Company provided leads

  • Company vehicle provided

  • Company cell phone

  • Robust benefits package including medical/ dental/ vision/401(k) plan

  • Tuition reimbursement

  • Discounted services for employees

  • Paid vacations and holidays

  • An exceptional training program

  • The opportunity for the professional growth and respect that comes from working for an industry leader

Required Skills

We are seeking individuals that:• Are highly motivated• Have strong problem solving skills• Have strong communication skills - verbal and written • Experience supervising, coaching and developing staff. Able to handle multiple tasks and work independently.

Required Experience

  • High School or G.E.D. required.

  • Supervisory experience preferred.

  • Experience in resolving and monitoring customer concerns and managing equipment and supplies.

  • Intermediate computer skills a must.

  • State certifications/licensing required

Job Location

Spring, Texas, United States

Position Type


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