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Member Service Representative (Full-Time) - Cahoon Commons - Chesapeake, VA #4550914

Company: Navy Federal Credit Union

Date: 02/14/2018

Category: Business Services / Other

City: Chesapeake, VA

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

Competitive compensation with opportunities for annual raises, promotions, and bonus potentialBest-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VAcampusesConsistently Awarded Top WorkplaceNationally recognized training department by TRAINING Magazine IND123An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provides assistance/training to lower level team members.Responsibilities• Analyze, research and resolve problems and discrepancies related to member accounts/loans• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications• Counsel current and prospective members about Navy Federal's products and services• Ensure cash and other negotiable instruments are handled properly• Identify opportunities to cross service products and increase product penetration• Perform platform banking functions• Assist level I team members• Understand and comply with federal and other regulations relating to financial products and services• May assist with Branch Office vault opening, closing and balancing procedures• May serve as a Branch Office and/or ATM vault custodian• Perform other duties as assignedQualifications• Ability to work independently and in a team environment• Working knowledge of savings and checking products, accounts and services• Effective active listening skills to accurately respond to inquiries and account requests• Effective organizational, planning and time management skills• Effective research, analytical, and problem solving skills• Effective skill building effective relationships through rapport, trust, diplomacy and tact• Effective skill exercising initiative and using good judgment to make sound decisions• Effective skill maintaining composure in a high production and changing environment• Effective skill navigating multiple screens and PC applications and adapting to new technologies• Effective skill performing mathematical calculations and working accurately with numbers• Effective verbal and written communication skillsDesired• Experience in member/customer service preferably in a call center, retail banking or financial institution• Experience in working in a credit union environmentHours: TBDLocation:508 Bud Drive, Chesapeake, VA23322Bank Secrecy SectionRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


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