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Senior Network Management Engineer - Framingham, MA #4580492

Company: Staples

Date: 02/21/2018

Category: Telecommunications Services

City: Framingham, MA


Responsible for the support of Staples Enterprise-class network management application / systems. Install, upgrade, and maintain enterprise network management application software. Provide optimization, administration, and technical documentation of all enterprise network management systems. Resolves and appropriately completes assigned support tickets and acts as an escalation point for network management application support issues.

Evaluate network management technologies with a focus on developing solutions to improve support and visibility. Key areas of focus will be development and updates of network topology views and dashboards, development of network performance reports, and customization of the network management applications.

Major Accountability:

  • Network management and monitoring

  • Network management application / system support and maintenance

  • Development and maintenance of customized dashboards and reports

  • Assessment and recommendation regarding network management applications, systems, and process

  • Development and updates of network topology views

  • Create and maintain detailed support documentation

  • Research new tools and technologies

  • Knowledge transfer to supporting teams (turn-over)

Primary Responsibilities:

  • Perform daily system monitoring, verifying the availability of all network management applications, key processes and services, reviewing system and application logs, and verifying completion of scheduled jobs and reports.

  • Create and maintain system documentation for network management tools, including installation, configuration, and appropriate troubleshooting steps. Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

  • Install, configure, and maintain Network Management application software and servers within operational guidelines and compliance requirements.

  • Serves as escalation point for support and troubleshooting of network management applications and systems

  • Define network management requirements for the implementation of new hardware and applications

  • Lead projects and efforts that require specialized infrastructure skills

  • Work with the various project stakeholders to facilitate implementation and completion of projects

  • May act as project manager in area of expertise

  • Lead in the evaluation of new products and services

  • Participate in related industry organizations and special interest groups

  • Limited travel


Basic Qualifications:

  • 8+ years of experience in network management

  • Experience with network management systems including Riverbed and SolarWinds

  • Experience managing Cisco, F5, and Extreme networking technologies

  • Experience with traffic aggregation products including Gigamon and Anue

  • Experience with network automation and modeling tools

  • Experience managing virtualized network technologies

  • Experience with TCP/IP and common network protocols

  • Experience with routing, switching, and IP subnetting

  • Experience with OSI Reference Model layers 1 – 7

Preferred skills:

  • Bachelors Degree in Computer Science, Information Systems

  • CCIE, CCNP, and / or other technical certifications highly desirable

  • Experience with Application Network Services including SLB, GSLB, and Application Acceleration technologies

  • Experience with LAN and WAN design / support

  • Technical writing experience

  • Experience with network management in Public or Private Cloud environments

  • Ecommerce background desired

  • Experience with WLAN design / support

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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