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Sales Operations Analyst - Philadelphia, PA #4673119


Company: Integrichain

Date: 03/13/2018

Category: Telecommunications Services

City: Philadelphia, PA

Sales Operations Analyst


Philadelphia


· Full-time


· Entry-level


About The Position


Mission:


Managing and reporting on a wide range of data, largely focused on Sales and Operations. This position will interact frequently with and support Sales, Sales Operations, Marketing and Finance and will own SalesForce.com, Gainsight, and contract management..


Duties:


  • This person will be involved in all phases; the Analyst owns their instance of Gainsight. He/She will be taking care of implementation, business processes and maintenance & support.


  • Responsible for the architecture and configuration of the Gainsight environment


  • Coordinate internally to help identify the sources, metrics, frequency, and granularity of their data


  • Configure and deploy Gainsight and Salesforce to internal customers (including system configuration, external integrations, reports, dashboards and workflows)


  • Partner with cross functional departments to learn business needs and how it may impact Gainsight and Salesforce


  • Identify which processes to rollout and when


  • Help determine the most significant contributors to overall customer health, and learn how to configure a customer health scorecard that reflects your customer data.


  • Design business rules that analyze your customer data, and trigger actions for the customer success team to proactively engage with customers


  • Manage user accounts, groups and security settings in Gainsight and Salesforce


  • Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures


  • Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements


  • Track and monitor customer contracts and provide analysis and metrics as needed

Qualifications and Competencies:


  • BS or BA required Recommended one (1) year of Salesforce.com configuration and administration


  • Previous Gainsight experience preferred


  • Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications


  • Familiar with reviewing and understanding data used to build dashboards and reports


  • Project management and task organization skills


  • Excellence in providing end user support


  • Highly analytical and quantitative, with strong attention to detail


  • Ability to quickly and effectively build partnerships with stakeholders across the company


  • Exceptional communication skills and an ability to effectively present analyses to both internal and external clients and influence change


  • Ability to manage multiple, competing priorities


  • Familiarity with databases (e.g. SQL or Access) preferred

*At this time IntegriChain is unable to transfer or sponsor visas.


**Recruiting Agencies: Please do not send unsolicited resumes to our employees, job listings, or the recruiting team. IntegriChain is not responsible for any fees related to unsolicited resumes.


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