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Customer Service Representative - Fresno, CA #4674494

Company: Graybar

Date: 03/14/2018

Category: Biotechnology / Pharmaceuticals

City: Fresno, CA

Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.


Serve as key contact and liaison for customers to ensure total customer satisfaction.

  • See that every customer experience meets quality standards as defined by the customer. Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.

  • Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.

  • Ensure timely responses to customers.

  • Handle all written correspondence received from customers, and reply in a timely manner.

  • Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.

  • Participate in corrective branch action to resolve deficiencies.

  • Take an active role in selling Graybar goods and services on all inbound calls.

  • Provide support on product selection and application.

  • Participate in Continuous Improvement Teams in an effort to limit rework and improve services.

  • Other duties as assigned.


Minimum Job Requirements

Minimum of 1 year experience required

High school diploma or GED required

Preferred Job Requirements

2-3 years experience preferred : Some retail or counter sales experience preferred.

Two-year degree preferred

Knowledge, Skills, and Abilities


  • Knowledge of branch inventory products and the Company's services


  • Strong communication skills


  • Ability to handle a variety of customer situations with enthusiasm and tact

  • Ability to work with all levels of employees and management, both internally and externally

Working Conditions

Traditional office environment.

EOE Minorities/Females/Protected Veterans/Disabled
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Title: Customer Service Representative

Location: California-Fresno

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