Select your country: United States Canada Deutschland

Customer Service Representative - Fresno, CA #4674494


Company: Graybar

Date: 03/14/2018

Category: Biotechnology / Pharmaceuticals

City: Fresno, CA

Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.


Purpose


Serve as key contact and liaison for customers to ensure total customer satisfaction.


  • See that every customer experience meets quality standards as defined by the customer. Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.


  • Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.


  • Ensure timely responses to customers.


  • Handle all written correspondence received from customers, and reply in a timely manner.


  • Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.


  • Participate in corrective branch action to resolve deficiencies.


  • Take an active role in selling Graybar goods and services on all inbound calls.


  • Provide support on product selection and application.


  • Participate in Continuous Improvement Teams in an effort to limit rework and improve services.


  • Other duties as assigned.

Requirements


Minimum Job Requirements


Minimum of 1 year experience required


High school diploma or GED required


Preferred Job Requirements


2-3 years experience preferred : Some retail or counter sales experience preferred.


Two-year degree preferred


Knowledge, Skills, and Abilities


Knowledge


  • Knowledge of branch inventory products and the Company's services


    Skills


  • Strong communication skills


    Abilities


  • Ability to handle a variety of customer situations with enthusiasm and tact


  • Ability to work with all levels of employees and management, both internally and externally

Working Conditions


Traditional office environment.


EOE Minorities/Females/Protected Veterans/Disabled
Click the link to view your equal employment rights (EEO Is the Law) -http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf


Title: Customer Service Representative


Location: California-Fresno


This job is expired and moved to the archive.



Similar jobs



Select your country: United States Canada Deutschland