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Service Technician II - Sunnyvale, CA #4675289


Company: Cepheid

Date: 03/14/2018

Category: Healthcare Services

City: Sunnyvale, CA

Danaher Company Description


At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for abetter wayand help make life better for us all! For more details, visit us atwww.cepheid.comor follow us on Twitter (@CepheidNews).


Description


Job Description


Assures the quality of processes and products by performing customer field audits, inspections, tests, defect analysis, trend analysis, programming & troubleshooting inspection equipment, calibration maintenance and reporting on results of measurement standards. Assures consistent quality of production by validating processes. For non-customer support roles see the Production Technician or Quality Control job families.


ESSENTIAL JOB RESPONSIBILITIES:


  • Performs depot-site servicing, repair and recalibration of company product(s).


  • Diagnose mechanical, hardware, software and systems failures using established procedures.


  • Performs batch records completion (DHR), as per company Quality procedures.


  • Troubleshoot, repair and recalibrate Cepheid instruments following approved and standard procedures.


  • Provide clear and concise documentation for all work in accordance with company procedures and ISO/QSR requirements.


  • Record depot order activities in company ERP System (SAP).


  • Comply with ISO 13485 requirements and maintain effectiveness of the quality management system.


  • Complete accurate service records both electrically and manually..


  • Perform visual final inspection following approved procedures.


  • Order/replenish parts for service workshop.


  • Ability to take on multiple tasks within the Service Repair Center, superficially with multiple company product-lines.


  • Consistently delivering throughput requirements on a daily basis, as defined by the Management.


  • Participates with quality systems and quality improvement as directed by the Manager.


  • May be required to write PDR or NCR as directed by Manager.


  • Determines most effective repair/resolution to minimize customer down time.

MINIMUM REQUIREMENTS:


Education or Experience (in years):


  • 2-year degree in electronics or engineering or equivalent experience.


  • 2 to 4 years of related experience.

Knowledge and skills:


  • Knowledge and experience with electromechanical assembly.


  • Experience with troubleshooting and repair of medical devices.


  • Very organized and customer service oriented.


  • Must have sufficient manual dexterity with small hand tools (such as screwdrivers, pliers, and tweezers).


  • Reliable and dependable.


  • Ability to work independently.


  • Experience or ability to work with other electronics test equipment (such as an Agilent Data Acquisition Meter).


  • Ability to read and follow process procedures, work instructions, job standards and related information.


  • Possess basic computer and software skills (including keyboard and mouse, MS Office, Database, etc).


  • Good communication skills (both verbal and written).

Physicalrequirements/abilities:


  • Must be able to lift 25 lbs. Must be able to stand for several hours. Work may involve repetitive arm/wrist motions.

PREFERRED REQUIREMENTS (optional):


  • Experience in electromechanical assembly.


  • Experience with SAP or similar ERP systems.


  • Knowledge of standard industry practices in technical writing.


  • Experience developing content for HTML, PDF, and other online formats.


  • Experience with databases, database administration, and related technology.


  • Experience with database navigation and querying with SQL and PL/SQL.


  • Experience with Microsoft Office.


  • Experience with topic-based writing.

Qualification


Danaher Corporation Overview


Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.


At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.


Organization: Cepheid


Job Function: Customer Support


Primary Location: North America-North America-United States-CA-Sunnyvale


Schedule: Full-time


Req ID: CEP001117


Cepheid is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.




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