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RN Complex Care Manager Outpatient - Behavioral Health - Eugene, OR #4675442

Company: PeaceHealth

Date: 03/14/2018

Category: Computer Software

City: Eugene, OR

PeaceHealth is seeking a RN Complex Care Manager Outpatient - Behavioral Health for a 1.0 full time equivalent Exempt position. This position will be working Day shift with shift durations of 8 Hours.

Req ID: 159702

Grow your Registered Nurse leadership career with PeaceHealth Medical Group! This position will work in our Certified Community Behavioral Health Clinic overseeing and evaluating coordination of integrated population management across selected populations to improve clinical and financial outcomes. Develops care management programs addressing a wide scope of health care needs and conditions.

We are seeking a relationship-centered nurse with strong leadership skills, strong patient advocacy skills, and strong teamwork behaviors. Bring your knowledge of health coaching techniques and ability to manage multiple patient encounters through organizational skills and proficiency in applying highly technical principles, concepts, and techniques.


Oversees and evaluates coordination of integrated population management across selected populations to improve clinical and financial outcomes. Develops care management programs addressing a wide scope of health care needs and conditions in partnership with physicians, health care professionals and patients. Identifies, coordinates, and case manages a panel of clinically high-risk complex patients and provides oversight for caregivers who manage patients at moderate or low risk.


  1. Accountable for development and continuous evaluation and assessment of population management programs, tools and delivery of care coordination services. Collaborates with system and regional leadership to optimize processes and metrics.

  2. Risk-stratifies patients according to protocols, assesses patient data, and works within interdisciplinary care team to assess patient’s physical, cognitive, emotional and behavioral status as well as social and financial support systems.

  3. Works with patients and families to create and implement a care plan that meets identified needs and incorporates services that improve outcomes. Adjusts care plan to patient activation and risk levels through ongoing monitoring of patient.

  4. Delegates and oversees the care management of lower-risk patients as well as routine chronic disease population management tasks to assigned caregivers.

  5. Tracks, evaluates, and provides oversight for transitions of care, synchronizing “warm handoffs” between the clinic and hospitals, emergency departments or care facilities. Facilitates and ensures the sharing of information across people, functions, and sites.

  6. Demonstrates leadership, mentorship and teamwork within dedicated care teams including clinicians, chronic disease care coordinators, medical assistants, pharmacists, social workers and others.

  7. Performs other duties as assigned.



  • Graduate of an accredited school of nursing required.

  • BSN preferred


  • Minimum of three years of clinical nursing experience in an ambulatory or clinic setting required.

  • Skill and proficiency in applying highly technical principles, concepts, and techniques. Such proficiency is usually acquired through completion of a bachelor’s degree in nursing; any equivalent combination of education, training, and/or experience that fulfills the requirements of the position will be considered.

  • Care Management or Care Coordination experience preferred.

  • Utilization management/quality management experience preferred.


  • Current Registered Nurse licensure in the state in which nurse will be practicing.

  • Current BLS (Basic Life Support) certification required at date of hire.

  • ACLS may be required within a standard grace from hire or transfer period, as specified in the PeaceHealth Policy Resuscitation Training Completion Requirements, or upon hire.

  • Care Management Certification within two years of hire preferred.


  • Basic knowledge of statistics

  • Interpersonal skills to obtain and interpret information appropriate to patients’ needs and age as required for assessment range of treatment, and patient care.

  • Demonstrated ability to promote positive interpersonal relationships and patient/family centered work environment.

  • Demonstrated ability to delegate and supervise the performance of tasks.

  • Demonstrated ability to provide training, mentorship and development to clinic staff.

  • Basic computer skills including MS Office applications

  • Effective prioritization skills


Oregon West Network:

  • Educational experience: deliver patient education and teaching including medication injections and medical equipment training (Glucometer).

  • Lengthy computer work on reports and clinical chart may be required.

  • Valid Oregon drivers’ license. Responsibilities may include home visits as needed and/or travel to and from clinic sites at multiple locations.

  • For grant projects: may be required to manage all metric reporting on clinical data and outcomes for the patient population reporting under the grant.


  • Work requires normal amounts of physical effort up to 33% of the time.

  • Ability to lift objects weighing 30 lbs. or less.

  • Work requires frequent exposure to minor cold, heat, poor ventilation or sharp instruments. Reasonably anticipated exposure to blood and body fluids once per month or more.

  • Job duties frequently require intense concentration and attention to detail (34-65% of work time).

Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.

About PeaceHealth

PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 900 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission.

We offer competitive compensation, a robust benefits package at and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Eugene community please visit our homepage: .

Get a feeling for the Spirit of PeaceHealth through this three-minute video , and visit us on Facebook at or LinkedIn at !

Questions? Review our Employment FAQ at or email . Please note this email does not accept resumes or applications.

Location: Eugene, Physician & Surgeons South Building (427)

Job Category: Nursing

Shift: Day

Shift Length: 8 Hours

FTE: 1.0

Work Type: Full Time

Hourly compensation starts at: $DOE, more depending on experience

Required Certifications/Licensure: Basic Life Support; Registered Nurse - Oregon

PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.

The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.

Posting Notes: Eugene || Nursing || Behavioral Health Nursing || Full Time || BEHAVIORAL HLTH SVCS

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