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Receptionist / Administrative Assistant - Westminster, CO #4814003

Company: Anthem Memory Care

Date: 04/15/2018

Category: Printing / Publishing

City: Westminster, CO

About Us
Anthem Memory Care is guided by a single purpose: To engage, protect, and love people living with memory loss. We are committed to sustaining a safe, active, and loving environment; to give our families peace of mind; to be patient, seeking to understand those living with memory loss; to provide each Anthem team member the opportunity for personal and professional growth, and to be respectful, trustworthy, and good stewards in all we do.

Must be able to work days, evenings, weekends and holidays.

General Statement of Position

This position is a multi-faceted position, requiring excellent customer service awareness and follow through in many areas and all aspects of our business.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Know and understand the vision, purpose, values and goals of Anthem Memory Care.
Responsible to provide “5 star” customer service to all customers whether in person, via computer, or on the phone.
Keep residents informed about activities and special functions.
Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use.
Keeps reception area free of clutter, organized and presentable.
Know and understand the principles of Anthem Memory Care, including concepts such as the “FISH” philosophy and the service standards that are integrated into our everyday work culture.
Be actively involved in providing “5 star” customer service using the “FISH” philosophy and other tools to do so.
Participates in all departments that use radios, pagers as a form of communication.
Maintains all office master forms, lists and tracking systems used for daily operations.
Attend all staff meetings and in services to keep informed and engaged.
General question answering for a variety of items…what activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc….
Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure.
Keeps all information in regards to residents/staff confidential.

Minimum Training and Experience

Ability to read, speak and understand English sufficiently to follow directions and communicate with supervisor, co-workers and residents
Some housekeeping experience is desirable but not essential, since on-the-job training will be provided.
Certification and Clearance Requirements

Requires First Aid certification;
Must receive criminal records clearance from the Department of Justice and FBI;
Must have health screening and T.B. / CXR clearance.

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