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Customer Service Representative (763100) - Tampa, FL #4816027

Company: Logistics Health

Date: 04/16/2018

Category: Telecommunications Services

City: Tampa, FL

Customer Service Representative - Tampa, FL (763100)


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Position Description

At Optum, the mission is

clear: Help people live heathier lives and help make the health system work

better for everyone

LHI is one of 4 businesses

under OptumServe. OptumServe provides health care services and

proven expertise to help federal government agencies modernize the U.S. health

system and improve the health and well-being of Americans.

By joining OptumServe

you are part of the family of companies that make UnitedHealth Group a

leader across most major segments in the U.S. health care system.

LHI was founded in 1999 and

acquired by Optum in 2011, LHI specializes in creating and managing

health care programs through on-location services, patient-specific in-clinic

appointments, telehealth assessments, or any combination based on customer need.

LHI's customizable solutions serve the diverse needs of commercial customers, as

well as federal and state agencies, including the U.S. Departments of Defense,

Veterans Affairs, and Health and Human Services.

There's an energy and

excitement here, a shared mission to improve the lives of others as well as our

own. Ready for a new path? Start doing your life's best


This position requires ACHA Level II Background checks

(fingerprinting) by the State of Florida for all Clinicians that have

face-to-face contact with members and will require renewal every five


Please Note: In order to

be considered for this position, you must be able to obtain an SF86 Position of

Trust which is only available to U.S. Citizens. Our Facilities Security Officer

will initiate this process post-offer acceptance. Failure to obtain this will

result in termination from this role.

Primary Responsibilities:

  • Support the continuum of care for TRICARE

Beneficiaries by scheduling a variety of medical services in accordance with

customer availability, Military Treatment Facility (MTF) capabilities and

contract guidelines.

  • Respond to a variety of inquiries and resolves

issues with regard to TRICARE eligibility in a timely manner while maintaining

sensitivity toward military culture.

  • Conduct customer contacts related to beneficiary

support, referral follow-up, education and resource inquiries

  • Identify potential emergent concerns and follow

contract specific protocol connect beneficiaries to the TRICARE NAL clinical


  • Maintain constant awareness of service level and

queue status in order to meet contractual requirements.

  • Support the continuum of care related to Global

Nurse Advice Line contacts

Required Qualifications:

  • High School Diploma / GED (or higher)

  • Customer service experience

  • Ability to create, copy, edit, save and send documents

utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook

  • United States Citizenship

  • Ability to obtain favorable adjudication following submission

of Defense Health Agency eQuip Form SF86

Preferred Qualifications:

  • Experience working in the Healthcare Industry

  • Experience working with Medicaid or Medicare

  • Experience working in a call center environment

  • Prior military or TRICARE Beneficiary experience

Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Tampa, Healthcare, Customer Service, office,

phone support, admin, entry level, LHI

Job Details

  • Contest Number763100

  • Job TitleCustomer Service Representative - Tampa, FL

  • Job FamilyCustomer Services

  • Business SegmentOptumCare

Job Location Information

  • Tampa, FLUnited StatesNorth America

Additional Job Detail Information

  • Employee StatusRegular

  • ScheduleFull-time

  • Job LevelIndividual Contributor

  • ShiftDay Job

  • TravelNo

  • Telecommuter PositionNo

  • Overtime StatusNon-exempt

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