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Manager, Implementation - Phoenix, AZ #4817273


Company: Paychex

Date: 04/17/2018

Category: Computer / IT Services

City: Phoenix, AZ

Manage the client implementation team, ensuring accurate and timely product setup to meet the needs and expectations of the client. Partner with and support all sales staff to meet and exceed company revenue objectives.


  • Manages a team of employees who are responsible for the client?s start up and implementation of the assigned payroll and ancillary products.


  • Monitors progress of client implementation milestones, including maintaining necessary documentation to inspect and evaluate progress.


  • Partners with Client Service Manager to ensure clients are transitioned in a positive and efficient manner.


  • Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately.


  • Coaches and develops staff through career development activities, training programs and other resources as required for professional advancement.


  • Participates in the preparation of the capital and operating budgets for the cost center(s).


  • Analyzes all reports that relate to cost center(s) performance. Achieves cost center budget projections through labor and administrative expense controls.


  • Communicates with sales partners to provide implementation updates on client cases.


  • Builds and maintains a positive and impactful working relationship with sales teams to ensure all new clients have a successful on-boarding experience. Provides training and/or communication on any issues that may arise to ensure productive and cooperative working relationship.


  • Ensures implementation team provides exceptional technical support and problem resolution to meet client expectations.


  • Ensures that all departmental processes and procedures facilitate an efficient and effective client implementation. May develop local processes and procedures according to business needs.


  • Oversees departmental training activities to ensure all team members have the functional expertise necessary to provide excellent client service.


  • Facilitates regular, effective Implementation Team meetings to foster good communication and alignment of business goals and objectives.


  • Achieves new client satisfaction goals and positively impacts client retention in order to meet overall company strategy.

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