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Family Service Coordinator - Seattle, WA #4947458


Company: Seattle Children's Hospital

Date: 05/17/2018

Category: Computer / IT Services

City: Seattle, WA

Coordinate patient encounters and provide patient support services to ensure that each customer encounter is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement. Duties may include: scheduling patient appointments, coordinating care with other services and minimizing access delays, processing incoming referrals, triaging patient telephone calls to appropriate resources, collecting and/or updating demographic and financial information, investigating pre-authorizations and approval for insurance, checking in patients, processing co-pays and patient charge documents, and establishing systems and resources to improve processes and efficiency of the patient experience.


Required Education/Experience:


  • High School Diploma or equivalent


  • Minimum of one (1) year customer service and/or administrative support experience

Preferred:


  • Bachelor’s Degree


  • Minimum of three (3) years experience working in a health care setting or related field


  • Significant experience working with the general public in a health care/customer service environment


  • Familiarity with other cultures/bilingual skills

Working Job Title: Family Service Coordinator


Job ID / Requisition Number: 2018-27459


FTE/Hours per pay period: 1.0 FTE (80 hours per bi-weekly pay periods)


Name: Cardiology Clinic


Shift: Day Shift


Street: 4800 Sand Point Way NE


Requirements: Required Education/Experience:


  • High School Diploma or equivalent


  • Minimum of one (1) year customer service and/or administrative support experience

Preferred:


  • Bachelor’s Degree


  • Minimum of three (3) years experience working in a health care setting or related field


  • Significant experience working with the general public in a health care/customer service environment


  • Familiarity with other cultures/bilingual skills

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