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Overnight Debit Card Fraud Services Clerk - The Woodlands - The Woodlands, TX #5200054


Company: Woodforest National Bank

Date: 07/12/2018

Category: Telecommunications Services

City: The Woodlands, TX

The Debit Card Fraud Services Clerk is responsible for providing administrative and customer service support in the minimization and mitigation of bank losses due to fraudulent Debit Card transactions. This includes monitoring and researching suspicious activity, as well as processing card cancellations, reissues, account holds and releases.


Key Responsibilities:
· Review fraud filter alerts and process alerts; record and escalate issues; monitor unusual debit card activity and notifies appropriate parties of fraudulent activity.
· Processes debit card cancellations and reissue requests; work with third party applications; updates card status in related systems and tracks card orders.
· Provides customer service support to branch personnel, customers, and customer care, assisting with questions and issue resolution.
· Processes various department reports, inboxes and fraud alerts.
· Assist management with fraud techniques and rule review.
· Performs other job related duties or special projects as assigned.


Competencies Required
· Solid technology and internet searching skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications (Mozart, Prism).
· Ability to work flexible hours; demonstrated good attendance and punctuality.
· Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment.
· Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
· Outstanding listening and communications skills, both written and verbal.
· Customer service orientation with effective problem solving abilities and strong analytical skills.


· Self starter possessing the ability to work independently while supporting a team environment.
· Ability to follow directions and apply proper policies, procedures and guidelines.


Minimum Qualifications/Experience
· 1-3 years call center, customer service or branch operations experience.
· Banking or financial industry experience preferred.


Formal Education & Certification
· High School Diploma or equivalent required.


Work Status
· Full-Time


Supervisory Responsibility
· None.


Travel
· 0% - Negligible amount of travel expected.


Working Conditions
· Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.


Woodforest is an Equal Opportunity Minority/ Female / Individuals with Disabilities / Protected Veteran and Affirmative Action Employer


Job: *Technology


Organization: *WOODFOREST NATIONAL BANK


Title: Overnight Debit Card Fraud Services Clerk - The Woodlands


Location: Texas-The Woodlands


Requisition ID: 032776


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