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Mortgage Customer Service Representative (Multi-level) - Richmond, VA #5201477


Company: SunTrust Banks

Date: 07/12/2018

Category: Healthcare Services

City: Richmond, VA

Req ID: W455027


Job Description
Handles inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services. Answers clients questions within set standards. Resolves problems and complaints clients may have about banking products and services. Trains on SunTrust products, systems, policies, SunTrust Online (STOLI) sales skills and other procedures, client service and referrals.


Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.
Qualifications
Basic Qualifications:


Grade 37:


  • High school diploma or GED
  • Minimum 1 years of client service and/or sales experience
  • Previous PC and typing experience
  • Solid written and verbal communication skills
  • Demonstrated job stability
    Grade 38:


  • High school diploma or GED
  • Minimum 2 years of client service and/or sales experience
  • Previous PC and typing experience
  • Solid written and verbal communication skills
  • Demonstrated job stability
    Grade 39:


  • High school diploma or GED
  • Minimum 3 years of client service and/or sales experience
  • Previous PC and typing experience
  • Solid written and verbal communication skills
  • Demonstrated job stability
    Job level will be based upon work experience.

Preferred Qualifications:


  • Banking and/or call center experience
  • Previous success within a performance driven environment

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf


© 2017 SunTrust Banks, Inc. All rights reserved.


SunTrust is federally registered service marks of SunTrust Banks, Inc.


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