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PC LAN Technician - St. Louis, MO #5201870


Company: Express Scripts

Date: 07/12/2018

Category: Healthcare Services

City: St. Louis, MO

POSITION SUMMARY


The PC/LAN Technician is responsible for the day to day performance and operation of both PC and LAN hardware and software.The PC/LAN Technician installs, configures, troubleshoots, and repairs computer workstations and local area networks, monitors performance, diagnoses and resolves problems. The PC/LAN Technician provides accurate, timely and creative solutions to end-user computer and network problems.The PC/LAN Technician adheres to standard IT practices and techniques and follows established escalation processes for more complex problems.


ESSENTIAL FUNCTIONS


  • Assists with the installation and maintenance of local infrastructure equipment which may carry data, voice and video communications to defined standards.
  • Installs, configures, troubleshoots, and repairs Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.
  • Configures and maintains Windows or Macintosh standard applications and networking software, diagnosing and solving hardware and software problems.
  • Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately.
  • Maintains and tracks inventories of hardware for desktops, laptops, thin clients and peripherals in the appropriate systems.
  • Completes project tasks as assigned.
  • Meets project dates are met.
  • Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures.
  • Works on site specific department projects and/or sub-projects.
  • Implements approved operating system enhancements and recommends system modifications to reduce user problems.
  • Interacts with other support groups to restore service and /or identify and correct end-user computing problems.
  • Escalates more complex problems/issues up the chain appropriately in a timely manner.
  • Provides technical assistance to PC/LAN technicians from other sites.
  • Follows process documentation and checklists to ensure standardization of work.
  • Proactively recommends documentation changes if necessary.
  • Assists with user and equipment moves along with occasional unloading of new equipment and disposal of old equipment to salvage vendor.

QUALIFICATIONS


  • BS in IT or related field or equivalent experience1-3 Years.
  • PC/LAN Technical Experience.
  • Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines.
  • General knowledge of Microsoft Operating systems, especially XP, Windows 7 and Microsoft Office.
  • Apple computers and operating systems.
  • Networking switches and data networks.
  • IP telecommunications systems.
  • Audio Visual Systems.
  • Good communications skills.
  • Previous customer service experience preferred.
  • Ability to prioritize and handle multiple tasks.
  • Possess in-depth knowledge of the tools and processes required by the role.
  • Functions in complex environments with minimal direction.
  • Solid individual performance while partnering with others.
  • Works well through self-directed effort.
  • Shares knowledge in area of expertise.
  • May serve as a technical subject matter expert.
  • May provide technical assistance to resolve operating issues.

ABOUT THE DEPARTMENT


Do you have a passion for programming and find yourself asking “I wonder if I could do it this way…”? Our software engineering teams start with strategy and then create, test and deploy our client and patient applications. The result? Innovative, high- performing, scalable user-facing solutions relied on by millions every day. We work in an Agile environment, partnering with teams across the organization to craft exceptional applications – with the ultimate goal of improving health outcomes for the 83 million patients we serve.


ABOUT EXPRESS SCRIPTS


Advance your career with the company that makes it easier for people to choose better health.


Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.


Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.


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