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Customer Service Rep - Milwaukee, WI #5210442

Company: Navient

Date: 07/14/2018

Category: Biotechnology / Pharmaceuticals

City: Milwaukee, WI

Come join Duncan Solutions! We are growing!

We are currently seeking a Customer Service Reps to join our corporate office in downtown Milwaukee!

The Customer Service Rep answers inbound calls relating to customer questions surrounding parking citations and toll violations for various clients. As such they perform numerous account management activities such as accepting payments from customers, initiating disputes/inquiries/requests on behalf of the customer in resolving issues and provide billing and other information to customers upon request.

Job Responsibilities:

  • Provides excellent service to inbound callers related to parking citations and toll violations.

  • Accepts payments from customers.

  • Initiates disputes/inquiries/requests on behalf of the customer in resolving issues.

  • Provides information to customers upon request.

  • Other job duties/responsibilities as assigned.

Must Have:

  • High School Diploma or equivalent required

  • 2-3 years of customer service experience

  • Strong attention to detail

  • Ability to multitask

  • Excellent customer service skills

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity.

Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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