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Commercial Loan Closer - Riverside, RI #5336511


Company: Citizens Bank

Date: 08/10/2018

Category: Education / Training

City: Riverside, RI

Description


The Commercial Loan Closer will be responsible to deliver loan on-boarding to a broad range of Commercial customers, varying from simple to highly complex loan structures, with a particular emphasis on delivering operational excellence.


Responsibilities:


  • Contribute ideas, innovations and insights based on operational and customer needs that will enable improvement of overall business unit performance.


  • Possess strong customer service attitudes and values.


  • Develop and maintain effective working relationships with RM’s and PM’s across the business s that these contribute to both the effective operation of Commercial Lending onboarding.


  • Seize opportunities that enhance performance and the customer experience.


  • Ensure compliance with department SLA’s, policy and procedure.


  • Support efforts in streamlining operations and improve customer service.


  • Support process improvement activity and a culture of continuous improvement.


  • Identify and escalate risk where appropriate.


  • Comply with Bank procedures as documented.


  • Provide assistance to all colleagues and/or customers regarding processes.


  • Develop and maintain effective working relationships with peers.


  • Identify opportunities that add value to the business objectives and enhance the customer experience

Qualifications


  • 2+ years financial industry experience required


  • Commercial Closing experience required


  • Experience in operational servicing functions preferred


  • Understanding of commercial lending products and commercial operations


  • Strong verbal and written communication skills


  • Strong analytical skills


  • A high level of accuracy and attention to detail


  • Ability to multi-task


  • Strong interpersonal skills


  • Proficiency in Microsoft Word and Excel


  • Experience in Commercial Loan Servicing functions preferred


  • Experience with Loan Accounting system

Education, Certifications and/or Other Professional Credentials:


  • High School Diploma or (GED) Associates or Bachelor's degree preferred

Key Success Factors


Problem solving beyond the symptom at hand; root cause analysis. Ability to concisely describe an issue to include cause if known, impact and next steps.


Hours & Work Schedule


Hours per Week: 40


Work Schedule: Monday - Friday 8:30AM - 5:00PM


Why Work with Us


At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.


Equal Employment and Opportunity Employer/Disabled/Veteran


It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.


Equal Opportunity & Affirmative Action Employer Disabled/Veteran


Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.


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