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Business Systems Analyst - Cleveland, OH #5338433

Company: PNC

Date: 08/11/2018

Category: Telecommunications Services

City: Cleveland, OH


Auto req ID:


HR Job Code:

100221 Bus Systems Analyst

Job Profile:

  • Participates in developing functional requirements for business systems; tests, trains and implements applications.

  • Translates clients requirements to functional documentation; participates in technical designs and test planning .

  • Designs, prototypes, configures, and tests new or enhanced applications .

  • Performs customer support processes and activities for the implementation of new or existing applications .

  • Monitors the efficiency and effectiveness of application operations and troubleshoots problems, as necessary .

Position City:

PA - Pittsburgh

Position Title:

Business Systems Analyst

Line of Business:


Building Location:

PA374 - Two PNC Plaza

Job Type:


Total Hours Per Week:




Job Status:

Full Time



Scheduled Days/Hours:

Monday to Friday, normal business hours

Additional hours an occasional weekends to support technology changes

EEO Statement:

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law


OH - Cleveland, OH - Columbus, PA - Pittsburgh

Required Education and Experience:

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Job Specific Competencies:

IT ENVIRONMENT - Working Experience

  • Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

Workflow Analysis - Working Experience

  • Knowledge of and ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness.

Business Process Modeling - Working Experience

  • Knowledge of the activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement.

Business Assessment - Working Experience

  • Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.

Requirements Analysis - Working Experience

  • Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.

Application Testing - Working Experience

  • Knowledge of application testing and ability to design, plan and execute application testing strategies and tactics to ensure software quality throughout all stages of application development.

System Testing - Working Experience

  • Knowledge of and the ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

Technical Writing/Documentation - Working Experience

  • Knowledge of the technical language and writing approach, and the ability to write paper-based and on-line technical reference documentation (guidelines, standards, procedures, processes, applications, etc.)

IT Project Management - Working Experience

  • Knowledge of and the ability to plan, organize, monitor and control IT projects ensuring the utilization of technical resources to better achieve project objectives.

Problem Management - Working Experience

  • Knowledge of the processes involved in problem control, error control and the production of management information; the ability to identify the root cause of problems in a timely and accurate manner and bring them to a successful resolution.

Core Competencies:

Manages Risk - Basic Experience

  • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

Customer Focus - Working Experience

  • Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Position Overview:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. This position will serve as our Change and Vendor Management Specialist within PNC's Retail Core Bank Technology (MIS) organization. You will be based in Pittsburgh, or another appropriate PNC location.

This position will be responsible for Change Management and Vendor Management activities for the Retail Core Bank Technology team. The Change Management function will coordinate and manage changes into production for projects and work efforts for Retail Core Banking. This includes coordination with the Retail CAB, and ownership of the domain Core CAB. The Vendor Management duties include management of upcoming deliverables for Retail Core Banking Third Party Engagements.

Change Management:

•Description: Coordinate and manage changes into production for projects and work efforts for all of Retail Core Banking.

•Responsibilities:◦Track and report projects and work efforts for Retail Core Banking at the overall Retail Technology level. Ensure changes are taken to the Retail Change Advisory Board (RCAB) when necessary.

◦Present all projects and work efforts targeting a major release weekend to the Retail Segments and Deposits Governance.

◦Facilitate weekly Retail Core Banking Change Advisory Board (Core CAB) meetings to review all changes ready for production as well as inform the team of any Retail Technology awareness items and Retail Core Banking announcements.

◦Organize and lead implementation plan reviews prior to major release weekends to ensure all changes have the appropriate turnover and validation tasks needed for implementation.

◦Coordinate and lead checkpoints to gather statuses and issues related to implementation for Retail Core Banking. Report implementation status and issues to the overall Retail Technology level.

◦Provide subject matter expertise and knowledge on best practices for completing and executing change requests.

◦Enforce change management policies and procedures.

◦Partner with Core Banking Business Technology Partner, Core Banking Leadership and Lines of Business to understand technology deliverables for the year, the road map of their deployments and delivery of outcomes to the Line on Business.

Vendor Management:

•Description: Manage upcoming deliverables for Retail Core Banking Third Party Engagements.

•Responsibilities:◦Track when assessments are launched and due for 17 Engagements.

◦Simplify the Enterprise Third Party Management application (Archer) for Engagement Owners by guiding them through the necessary steps to complete risk assessments.

◦Coordinate Third Party Oversight meetings with the vendor.

◦Create and distribute Third Party Oversight meeting agendas.

•Traits: Strong communication and organization skills

Job Responsibilities:

•Develops, implements and maintains methods, standards, procedures and guidelines.

•Guides the development, testing and evaluation of new or enhanced organizational processes or structures; recommends improvements as appropriate.

•Reports on and makes recommendations on the implementation of techniques and methodologies for analyzing and evaluating operations, workflow or procedures.

•Performs moderate methods analysis work. Recommends and supports the implementation of methods and procedures for improved workflow or processes, staff utilization, office facilities, equipment utlization and communications.

•Recommends forms and survey instruments used in data collection and evaluation; conducts analytical studies to define and recommend solutions for problems, methods and procedures.

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