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Sales Coordinator - Norwich, CT #5338900


Company: US Foods

Date: 08/11/2018

Category: Telecommunications Services

City: Norwich, CT

Job Description:


Basic Purpose-


The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools. Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation. Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling. Review orders placed through US Foods Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary. Provide administrative support to Territory Managers and District Sales Managers, as needed. Escalate issues to appropriate parties, as necessary, to ensure appropriate responses


Description-


Take actionsthat deliver US Foods Key Results by developing relationships with keycustomers both internal and external.


Contact customers for orders, add-ons, etc. Process orders throughinternal order entry systems. Promote Customer engagement with US Foods.com asa source for order entry as well as Value added Services


Contact customers to highlight on-going promotions and opportunities toup-sell/cross-sell to distribute slow moving items, close-out items and specialbuy items.


Team up with Territory Managers (average 10) to actively support theircustomers through regular, scheduled contact and drive sales performance with suggestive,persuasive selling. Support order guide maintenance in Edge and Customershopping lists in US Foods.com


Respond to customer and Territory Manager questions and requests (e.g.,price information) in a timely manner, either by determining answer on your ownor escalating to appropriate Market or Area resources (Operations, CategoryManagement, Finance, Replenishment, etc.) or external vendors, as required. Maintainownership of all follow up communication from escalated inquiries.


Leverage proprietary US Foods systems and tools to quickly and accuratelyanswer inquiries to provide insight. Systems and tools include, but is not limited to the following:


  • US Foods On Line
  • Salesforce.com
  • Edge
  • PRISM
  • Retalix
  • Enterprise Product Search (EPS)
  • Demand Communication Tool (DCT)
  • SODS system for Special Orders
  • CDMR for Credit requests
  • Tandem – SMOI for Special Order Management
  • CES Quotes to support Equipment & Supply Sales

Take personal responsibility for continued professional development.


Attend department sales meetings, product trainings and cuttings todevelop and grow product and vendor knowledge as required.


Provide administrative support to Territory Managers and Sales Managementto process credits, special orders, drop-ships, re-routing delivery days, willcalls, etc.


Respond to product receiving and pricing inquiries, ensuring accuracy andtimeliness.


Provide vacation/back-up coverage to Territory Managers and weekendcoverage for all inbound Sales Coordinator calls.


# EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
 


Qualifications-


Education/Training: High Schooldiploma or equivalent required; Bachelor’s degree preferred.


RelatedExperience:At least three (3) years of previous customer service experience required (call center, restaurant, retail etc). Foodservice /distribution experiencepreferred. Previous sales experience preferred, but not required.


Knowledge/Skills/Abilities:


  • Strongverbal communication and interpersonal skills and solid problem resolutionability required.
  • Candidatemust have a solid customer service orientation, with ability to professionallyand effectively influence/persuade customers to purchase products.
  • Ableto process multiple issues simultaneously, driving them to successful resolution.
  • Workingknowledge of Microsoft Word, Excel and Outlook required.

Primary Location: Norwich-CT


Schedule: Full-time Shift: Day Job


Job Function: Street Sales


Job Level: Individual Contributor


Travel: Yes, 10 % of the Time




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