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Customer Service Technician - Telecom - Tomah, WI #5338940

Company: CenturyLink

Date: 08/11/2018

Category: Telecommunications Services

City: Tomah, WI

CenturyLink (NYSE: CTL) at is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at for more information.

Job Summary

The CenturyLink Customer Service Technician will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities within assigned geographic service areas.

Job Description

  • Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.

  • Perform maintenance and repair on outside plant facilities.

  • Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV).

  • Locate buried telephone cables.

  • Observe all safety rules and regulations.

  • Assist other Technical personnel in the performance of their duties when requested.

  • Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.

  • Actively support sales and marketing related activities.

  • Direct customer facing work and sales referrals.

  • Accountability/dependability (on time and on load when scheduled and serve on call as needed).

  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).

  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills).

  • Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.

  • Active Learning (curious seeker of new information and actively works to improve skills and knowledge).

  • Assume all other duties as assigned.


  • Education/experience of 3+ years beyond high school.

  • Ability to distinguish colors on facilities.

  • Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).

  • Basic electricity training/certification or documented equivalent work experience.

  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).

  • Basic computer skills including MS Office applications

  • A valid driver’s license and satisfactory driving record

Preferred Qualifications :

  • Prior experience as a customer facing telecom operations technician.

  • ADSL installation/repair experience (self/full installs).

  • A+/Net + Certified Required Soft Skills.

Alternate Location: US-Wisconsin-Tomah

Requisition # : 201019

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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