Select your country: United States Canada Deutschland

Social Media Representative - Client Services - Seasonal - Kansas City, MO #5481658


Company: H&R Block

Date: 09/16/2018

Category: Telecommunications Services

City: Kansas City, MO

301495BR


Title:


Social Media Representative - Client Services - Seasonal


Job Description:


JOB SUMMARY


Act as a professional liaison between the client and H&R Block for sensitive customer complaints through Social Media. Handle and tracks complaints through proper channels until resolution.


ESSENTIAL DUTIES AND RESPONSIBILITIES



  1. Communicate via social media platform, phone, and email with clients requiring assistance and or information. Interpret client needs and utilize software programs to identify possible resolutions.


  2. Follow established procedures to handle client inquiries and resolve client satisfaction.


  3. Use software programs and computer systems to accurately document and track


  4. Attend training sessions and participate in meetings related to the effective and efficient performance of job duties


  5. Identify issues with current process and notify management of potential concerns and potential solutions.


  6. Other duties as assigned

QUALIFICATIONS



  1. High School Diploma or equivalent


  2. Minimum of 2 years customer service experience


  3. Minimum of 1 year call center experience


  4. Exceptional oral, written, and interpersonal communication skills with a proven ability to effectively present to all levels of organization


  5. Action oriented, detail orientated, self-motivated and capable of coordinating several tasks simultaneously


  6. Proficient in Microsoft office

Job ID:


301495BR


Corporate Job Categories:


Administrative/Clerical


Postal:


64105


Address:


One H&R Block Way


City:


Kansas City


State:


MO


You need to be authorized to apply for this job.

You can find the authorization form on the right panel or below the content area if you use a mobile device. If you don't have an account yet please Sign Up now.



Similar jobs



Select your country: United States Canada Deutschland