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Quality Business Analyst – US Telecommute (Minnetonka, MN preferred) - Minnetonka, MN #5579948


Company: UnitedHealth Group

Date: 10/12/2018

Category: Business Services / Other

City: Minnetonka, MN

Do you believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you'll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analysis expertise to help change the future of health care. Does the challenge intrigue you?


As a key member of the Analyst team, you will be part of UnitedHealth Group's mission of helping people live healthier lives. As a Quality Business Analyst, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions.


We have made a promise that we will transform how our members experience Medicare. Together we can deliver better health and financial peace of mind for them by supporting more effective care, providing products that consumers want and need and leading in Medicare.


The Quality Business Analyst will research, develop and present new or existing strategies to improve STAR quality performance for contracts within the Central Region; review plan performance against expectations and facilitate or influence changes to campaign or targeting portfolio to improve performance; will work extensively with internal and external business constituents; may involve implementing contract specific projects requiring project management; and requires extensive monitoring of activities and effectiveness for immediate modification. This role will serve as the Central Region lead supporting CAHPS, HOS, & NPS performance. This position will report directly to the VP of Medicare Strategy and Execution for M&R Central Region.


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:


  • Serve as Central Region Lead for CAHPS, HOS, & NPS Initiatives


  • Analyze, review, forecast, and trend complex data


  • Develop innovative solutions to address member experience issues impacting CAHPS, HOS & NPS


  • Support deployment of local markets CAHPS, HOS, NPS strategies. Collaborate with other regions and internal partners to deploy new solutions


  • Present analysis and interpretation for operational and business review and planning


  • Support short and long term operational/strategic business activities through analysis


  • Develop recommended business solutions through research and analysis of data and business process and implement when appropriate


  • Proactively develop solutions to improve contract performance that fit the unique needs of the market


  • Serve a STAR / QUALITY SME to internal local teams and external providers


  • Serve as region SME to campaign leaders ensuring campaigns meet local market requirements and nuances


  • Serve as a key resource on complex and/or critical issues


  • Review work performed by others and provides recommendations for improvement


  • Alert Market CEOs & Executive Directors to progress or obstacles


  • Lead functional or segment teams or projects


  • Provide explanations and information to others on the most complex issues/ quality technical standards


  • Motivate and inspire other team members

Required Qualifications:


  • Bachelor’s degree in Business, Finance, Health Administration, related field or other bachelor’s with equivalent work experience


  • 5+ years of experience in healthcare business/finance analysis


  • Experience with process improvement, workflow, benchmarking, project management and / or evaluation of business processes required


  • Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)


  • Demonstrated ability to effectively communicate analysis verbally and in writing to clients and business partners


  • Demonstrated ability to problem solve including multiple priorities and research conflicting and/or inaccurate data


  • Working knowledge of relational databases and database structures

Preferred Qualifications:


  • Master’s degree


  • Previous Stars or HEDIS experience


  • Experience utilizing SQL and/or SAS


  • Ability to work in high pace, complex organization


  • Clinical background/training (RN, NP, Pharm.D, etc) or ability to absorb clinical quality specifications and speak with confidence

At UnitedHealthcare, we're addressing the social drivers of health ? and helping to change the broader circumstances of members' lives ? providing greater stability, access, and wellbeing that can allow members to rise out of poverty. What's more important than that? So join us and lead initiatives to influence state or national policy and do your life's best work.(sm)


Careers at UnitedHealthcare Medicare & Retirement.


The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work. SM


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Manage, manager, business, finance, clinical, process, data, analysis, analyze, metrics, quality, forecast, Minnetonka, MN, Minnesota, Telecommuter, Telecommute


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