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Customer Service Representative - Phoenix, AZ #5579960

Company: Manpower Group

Date: 10/12/2018

Category: Business Services / Other

City: Phoenix, AZ

This is a entry level position; it includes preforming the following tasks:

  • Making Outbound calls to medical providers to update data and information

  • Process, track and monitor client requests across all aspects of Employer's offered services for a) on site credentialing reviews (if applicable), b) corrective action solutions, c) HEDIS chart abstractions, d) Medicare risk adjustment reviews and e) custom chart abstractions;

  • Schedule 1.25 regular pick list on-site reviews (per regular scheduling hour) for the Site Review Consultants or other field review staff in an organized and efficient manner following Inovalon's documented procedure for scheduling, documenting the contact and sending the required documentation to the scheduled facility;

  • Serve as the daily communication coordinator for any assigned Site Review Consultants (SRCs) or other field review staff;

  • Identify opportunities for system and operational quality improvement;

  • Provide administrative support to management including, but not limited to, scheduling and staffing meetings, organizing and producing documents, maintaining filing systems, mailings and other daily tasks incidental to operations

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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