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IT Telecommunication Analyst - Tucson, AZ #5579973

Company: Banner Health

Date: 10/12/2018

Category: Business Services / Other

City: Tucson, AZ


The future is full of possibilities. At Banner Staffing Services, we’re excited about what the future holds for health care. Our team has come together with the common goal: Make health care easier, so life can be better. If you’re ready to change lives, we want to hear from you.

As the internal staffing (registry) provider for Banner Health, Banner Staffing Services (BSS) provides opportunities within one of the country’s leading health systems. The BSS team is dedicated to providing personal attention and professional support for its employees. Registry opportunities are a great way to market your skills within Banner Health. As a BSS employee, you are eligible to apply (at any time) as an internal applicant to any regular full-time or part-time opportunities within Banner Health.

In addition, registry employment through BSS offers:

  • Competitive wages

  • Paid orientation

  • Flexible Schedules (select positions)

  • Fewer Shifts Cancelled

  • Weekly pay

  • 403(b) Pre-tax retirement plan

  • Employee Assistance Program

  • Employee wellness program

  • Discount Entertainment tickets

  • Restaurant/Shopping discounts

  • Auto Purchase Plan

BSS Registry positions do not have guaranteed hours and no medical benefits package is offered. BSS requires: Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education).


About Banner Staffing Service AZ

Supporting Banner Health, Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. In addition, Staffing Services provides the best training in the business, so you can hit the ground running as you enjoy unequaled clinical variety, professional flexibility and lifestyle choices. We provide registry and travel assignments throughout the western United States. The registry allows you to create your own schedule by offering opportunities in a variety of hospital, home care and primary care settings. Banner Travel offers short-term assignments of three twelve-hour shifts per week. Our pay rates are highly competitive, and we offer training in the country's most advanced simulation center. You will also enjoy the stability only an organization as large and successful as Banner Health can offer.

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position provides first-contact customer service for requests to acquire and/or install telecommunication hardware and software. Responds to customer inquiries and requests related to scheduling of work and purchasing of phone and phone related supplements. Reviews telecommunication service requests, determines requirements and coordinates course of action with customers, technical support, contractors and vendors. Ensures requests are in accordance to policies, procedures, standards and budget guidelines. Manages and maintains the facility infrastructure cabling in the areas of daily moves, adds changes and building construction. Responds to and resolves applicable problem tickets.

Essential Functions

  • Provides general direction to the cabling contractors. Assists in the project planning of small to medium scale moves, adds, changes and building construction. Primary telecommunications customer liaison. Assists the senior associates in the development of telephony product, application and technology strategies. Provides training on the use of the telephone features and ancillary equipment. Manages customer relationships by frequent service follow-ups, problem solving and identification of emerging needs.

  • Basic station programming, installation and management of telephone and voice mail voice mail system(s) plus the ancillary equipment.

  • Plans and coordinates daily administration, installation, removal and repair of telephone communications equipment and systems. Reviews departmental requests for new telephone installations and modifications, analyzes service needs and coordinates activities with requesting departments, contractors and telecommunication vendors. Ensures timely completion of tasks and short term projects. Provides PBX and voice mail system programming to the end-user. Maintains various records, directories, logs, files and manuals related to telecommunications activities.

  • Monitors the facility service request queue. Adheres to written documentation guidelines and documented procedures. Escalates when required to routine operations in a manner that is consistent with existing solutions to problems. Conforms to established policies and procedures and logs work activities.

  • Reviews and applies cost containment opportunities to reduce costs. Maintains facility records, ordering of voice services. Regular clean-up of lines, DIDs and demarcation block. Reviews project bids and periodic review of problem tickets making recommendations based on root cause.

Minimum Qualifications

Must possess strong knowledge as normally obtained through the completion of a bachelors degree. (Equivalent combination of relevant education, technical, business and healthcare experience typically achieved in 6 years also considered.)

Must have worked 2 to 3 years in a related field and have at least 1 year of experience in a healthcare environment.

Must demonstrate general knowledge of information technology and healthcare. Needs experience in small scale project planning and reporting either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate, and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members.

Preferred Qualifications

Additional related education and/or experience preferred.

Job Number 229773

Facility Banner Staffing Service AZ

Department Banner Staffing Services-AZ

Address : Street 1501 North Campbell Ave

Address : Location US-AZ-Tucson

Work Schedule Day

Position Type BR: Banner Registry

Posting Category Information Technology - Non-Clinical

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