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PBX Operator - Carmel, CA #5618576


Company: Destination Hotels & Resorts

Date: 10/21/2018

Category: Customer Service

City: Carmel, CA

29258BRPosition Title:PBX OperatorJob Overview:You will warmly and enthusiastically greet all incoming calls and assists callers with answers to their questions and ensures theirs calls are forwarded to their desired location. You are also an integral member of the team that handles emergency situations by acting as the communication center and dispatcher for the emergency response team.Req ID:29258BRCity:CarmelRelocation:Not AvailableEssential Functions:


  • Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day.


  • Create memorable experiences with a fantastic, welcoming personality that can relate to guests & team members.


  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.


  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home


  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met


  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency


  • Calmly and confidently communicate with and dispatch appropriate emergency personnel

Qualifications:


  • Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!


  • Experience. Previous experience passionately providing service to others and assisting with emergency situations.


  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.


  • Great communicator. Providing amazing experiences requires the ability to communicate fluently in English

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, knows how to multi-task and isn’t easily flustered.


Job Type:Full Time Property:Carmel Valley RanchArea of Interest:Rooms & Operations Company Introduction:IN 2016, DESTINATION AND COMMUNE STARTED A NEW JOURNEY TOGETHER. We set off to create the most extraordinary independent hospitality company in the world. By combining two brands that embody freedom and discovery, we have assembled an unrivaled collection of unique properties, passionate people, and remarkable experiences from across the globe. No other company can lead this journey and feed the endless curiosity of today’s fiercely individual traveler. We are in the business of individuality. It’s the hallmark of our entire portfolio, running through all of our collections and each one of our properties. It describes every guest, owner, and team member. And it’s the centerline down the road we are on. We don’t know where the next fork in the road will take us, but we do know we’ll enjoy the journey. We welcome you to join us.Property Introduction:Located in the heart of wine country, an hour south of Silicon Valley and a short drive from Monterey and Pebble Beach, Carmel Valley Ranch is the perfect 500-acre playground for any Central California escape. Whether you want to play world-class golf, practice mountain-top yoga, explore gorgeous hiking trails, stroll through the vineyard and organic garden, or lounge by the pool, it’s all within easy reach on our beautiful property—and it’s warm and sunny 300 days a year.State:CaliforniaType of Position:Hourly PositionBrand:Joie de Vivre Hotels


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