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HDE SERVICE COORDINATOR - S. PLAINFIELD, NJ - South Plainfield, NJ #5701630


Company: Home Depot

Date: 11/09/2018

Category: Biotechnology / Pharmaceuticals

City: South Plainfield, NJ

POSITION PURPOSE


The Service Coordinator is responsible for managing the services process in the branch in addition to SAP/Care Customer tickets. The Coordinator will work with the Customer Service Center, field managers and installers to schedule services, meet customer expectations and resolve customer service issues.


MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES


40%-Schedule open services with customers and installers.


10%-Place product re-orders when needed and track to ETA to schedule services.


10%-Open new service orders for customers that call in.


20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center.


10%-Close completed services by making completion calls to customers to confirm satisfaction.


10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues.


NATURE AND SCOPE


This position reports to Branch Installation Manager


This position has no Direct Reports


ENVIRONMENTAL JOB REQUIREMENTS


Environment:


Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Travel:


Typically requires overnight travel less than 10% of the time.


Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS


Must be eighteen years of age or older.


Must be legally permitted to work in the United States.


Additional Minimum Qualifications:


Education Required:


The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.


Years of Relevant Work Experience: 2 years


Physical Requirements:


Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Additional Qualifications:


Preferred Qualifications:


Some knowledge and experience in the home improvement industry


Prior clerical and/or administrative background


Computer proficiency in Microsoft Office products


Flexible to work a schedule to include nights, holidays and weekends


Knowledge, Skills, Abilities and Competencies:Ability to work as part of a team and be self-motivated with little supervision


Proven ability to manage multiple task simultaneously


Excellent communication skills, both written and verbal


Excellent organization skills and attention to detail


Computer skills and proficiency in Microsoft Office


Highly organized approach and ability to work in a fast paced environment We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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