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Housekeeping Supervisor - Braintree, MA #6266960


Company: HEI Hotels

Date: 04/02/2019

Category: Restaurant / Food Services

City: Braintree, MA

Designed for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located 15 minutes from many things to do in the Boston area, our Braintree hotel is central to city attractions. Nearby are hometown favorites like the JFK Presidential Library & Museum and New England Aquarium or catch a game at Fenway Park.


What makes working with us great? We celebrate our associates’ success monthly with Town Hall meetings, we hold department specific contests and incentives, we create excellent opportunities and support career advancement, and share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide! Come join our friendly, professional, and supportive team, today!


Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.


  • Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.


  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.


  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.


  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.


  • Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.


  • Respond to guest requests, concerns and problems to ensure guest satisfaction.


  • Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.


  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.


  • Comply with attendance rules and be available to work on a regular basis.


  • Perform any other job related duties as assigned.


  • Housekeeping experience preferred.


  • Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.


  • Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.


  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!


For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


Requisition ID: 2019-4524


FLSA Status: Non-Exempt


Street: 50 Forbes Road


Location Description: Designed for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located 15 minutes from many things to do in the Boston area, our Braintree hotel is central to city attractions. Nearby are hometown favorites like the JFK Presidential Library & Museum and New England Aquarium or catch a game at Fenway Park.


What makes working with us great? We celebrate our associates’ success monthly with Town Hall meetings, we hold department specific contests and incentives, we create excellent opportunities and support career advancement, and share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide! Come join our friendly, professional, and supportive team, today!




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