System Administrator

Job Details

Description

Founded in 1936, the National Wildlife Federation is America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all stripes. The Federation's mission is to unite all Americans to ensure wildlife thrive in our rapidly changing world through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, and addressing the causes and consequences of climate change.

The Systems Administrator is responsible for managing, maintaining, and optimizing the National Wildlife Federations’ donor and productivity systems. They will work with stakeholders to ensure alignment with the organization’s fundraising, operational, and outreach goals. This role serves as a vital resource for end users, developers, and data analysts. They will provide support, documentation, and training to enhance user adoption and optimization. The administrator plays a key role in ensuring data hygiene, data governance, and the integrity of our enterprise systems.

Key Responsibilities

Systems Administration

• Serve as primary administrator for the CRM donor database (Microsoft Dynamics) and productivity solution platform (Atlassian JIRA), including user management, security controls, and system configuration.
• Troubleshoot system issues and implement solutions to maintain optimal functionality.
• Manage and deploy system improvements, solution upgrades, and data integrations in collaboration with data owners, developers, vendors, and IT resources.
• Collaborate with administrators of related databases to perform data imports/exports and data sync audits.
• Query and run reports to distribute to end users, data owners, finance, and other stakeholders.
  
  

User Support and Training

• Own your role as the system subject matter expert to provide hands-on support to end users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization.
• Develop and deliver optimized help documentation, training sessions, as well as user survey and newsletter communications.
• Act as primary point of contact for CRM and JIRA-related questions and feedback.
  
  

Data Hygiene and Data Governance

• Manage NWF’s Data Protection inbox to resolve data privacy and data removal requests from our supporters.
• Serve as primary point of contact for implementing data hygiene best practices, ensuring data accuracy, completeness, and consistency.
• Conduct regular data integrity checks to identify and resolve any data issues.
• Research, develop, and maintain data governance policies, ensuring compliance with applicable organization and policy standards.
  
  

Collaboration and Strategy

• Partner with cross-functional teams and data owners (e.g. development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements.
• Regularly meet with super users and gather feedback to improve functionality and data processes.
• Collaborate with data owners and data strategy team to ensure system configuration allows for seamless analytics and reporting.
  
  

Qualifications

• 3+ years experience in a system administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM).
• 3+ years experience serving as primary point of contact for CRM end users, technical staff, and third party vendors.
• 3+ years experience implementing data hygiene best practices, crafting data governance principles, and resolving data integrity tasks.
• Experience working with task management software (e.g. Microsoft Project, Atlassian JIRA, Confluence, Asana).
• Experience working with complex data sets and reporting tools (e.g. Power BI, SSRS, SQL, Tableau).
• Experience with CRM integrations, APIs, or workflow automations.
• Superior communication, organization, troubleshooting, and problem-solving skills.
  
  

Preferred Skills

• Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery.
• Experience documenting and training around system functionality and data processes.
• Certification and/or training in relevant CRM platforms (e.g. Microsoft Dynamics, Salesforce, Blackbaud CRM).
• Certification and/or training in relevant productivity or task management software (e.g. Atlassian JIRA, Confluence, Asana).
  
  

Key Competencies

• Adaptability: Willingness to learn new technologies and adapt to changing organizational needs.
• Collaboration: Ability to work effectively with diverse teams and stakeholders.
• Detail-Oriented: A focus on ensuring data accuracy and system reliability.
• Motivated: Implement proactive solutions with attention to detail.
• Reliability: A commitment to providing excellent user support and building productive relationships with end users and data owners.
  
  

NWF Values

Your actions are expected to reflect the staff values of the National Wildlife Federation: collaboration, mindfulness, empowerment, inclusivity, and mission focus. Your competencies should include:

• Being motivated by values of equity and responsibility to those most marginalized
• Consistently bringing a high level of empathy and social skills to work and interpersonal interactions
• Being committed to deepening an environmental justice approach in policy priorities, program development and partner engagement
• Actively seeks feedback, direction, and guidance from all team members and keeps staff informed of decisions that impact them
• Being dedicated to advancing NWF’s internal equity transformation and compelling partners and allies to incorporate equity into their work
• Passion for and commitment to NWF's mission
  
  

Physical Requirements Of The Job

Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to several pounds (such as a laptop computer or tablet).

Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis.

Please Note

This job description sets forth the job’s principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however unless they begin with the word “may,” the Essential Duties and Responsibilities described above are “essential functions” of the job, as defined by the Americans with Disabilities Act.

Location and Work Mode:

This position is based out of our headquarters in Reston, Virginia. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work in the office, in a hybrid manner, or fully remote, to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page: https://www.nwf.org/About-Us/Careers

Compensation And Benefits

The salary range for this position is $72,000-$80,000, commensurate with experience.

We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America’s best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week.

We offer these supports to help manage your mental, emotional, and physical health:

• Paid time off: Vacation that starts off at three weeks accrual, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member – including pets), and 10 holidays.
• We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family.
• Up to 16 weeks of fully paid Family and Medical Leave
• Low-cost health, dental, and vision insurance options – all outpatient mental health is covered at in-network rates
• Therapist available at no cost
• Pet insurance and discount perk program
• Annual wellbeing allowance
  
  

In addition to your salary, we offer the following supports to your personal finances:

• Retirement plan with immediate match and vesting
• Annual year end retirement contribution
• Tuition Reimbursement
• Adoption and Surrogacy assistance
• Pet adoption stipend
• Student Loan management
  
  

Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers.

Application

Applications will be reviewed on a rolling basis. Candidates should submit a cover letter and resume.

We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer. Applicants are invited to learn more about National Wildlife Federation’s commitment to diversity, equity, and inclusion at nwf.org/equity.

We recognize that people come with a wealth of knowledge and talent beyond just the technical requirements of a job. Your experience, which may include paid and unpaid work, including volunteer work, helps build the competencies and knowledge that translates to our openings. Whether you’re new to the field, returning to work after a gap in your employment, or are taking the next step in your career path, if you believe you could excel in this role we encourage you to apply! Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence. To be eligible for this role you must be a U.S. citizen or have valid work authorization to work in the U.S

Please let us know if you require accommodations during the application or interview process by reaching us at [email protected] or 703-438-6244.

If selected for this position, a background check will be conducted.