Field Tribal Community Health Representative

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Tribal Community Health Representative (CHR), you will engage with Tribal members that have Medicaid and/or Medicare to provide health care, health promotion, and disease prevention services. Tribal CHR’s work in a team - based structure and spend much of their time in Tribal communities engaging directly with members to understand their unique health needs and challenges. Experience working with Tribal members in Idaho who have complex medical, mental health or substance use conditions is important for this role.

This is a fast-paced working environment that requires the ability to multitask with attention to detail and excellent organizational skills.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a field - based position up to 75% of time in field with a home - based office. You will work from home when not in the field.

This is an Idaho-based role, and you’ll enjoy the flexibility to work remotely when not in field* as you take on some tough challenges. 

Primary Responsibilities

• Engage Tribal members to improve their health, including taking vital signs, transporting them to and from appointments, helping them fill out medical forms, working with care coordinators and the population health team to target specific member outcomes as well as get referrals for members, home checks for members and providing disease prevention and health promotion education materials at community events
• Learn and listen to member’s needs and barriers to be their advocate and to promote self-advocacy. Provide education on community resources and benefits to encourage self-sufficiency. As needed, help members engage with services, such as mental health and substance use treatment or picking up prescriptions
• Foster cultural competence through sharing your knowledge and by incorporating cultural humility and understanding of community cultures and values into your interactions with members
• Create a positive experience and relationship with the care team (community, providers, internal staff)
• Work with care coordinators to develop person-centered care plans and goals and address social drivers of health for members. Conduct post discharge member activities as they transition from hospital, nursing facility
• Support members to improve their wellbeing and removing barriers to regular visits to their primary physician. Proactively engage members to manage their own health and healthcare
• Conduct post discharge member activities from hospital, nursing facility, or other residence and support connection to social services
• Support people to develop stronger social supports through deeper connections with friends, family, and their community
• Other duties as assigned
  
  

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED (or higher)
• Intermediate level of proficiency to navigate a PC to open applications, send emails, and conduct data entry
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must live and/or have lived in an Idaho Tribal Community for at least 2 years
• Ability to travel locally up to 75% of the time
  
  

Preferred Qualifications

• Bachelor’s Degree (or higher) in a health - related field
• Knowledge of culture, sovereignty, and values of the Tribal community
• Familiarity with the resources available in Tribal communities
• CHR/CHW Accreditation
• 2+ years of field - based experience
• Previous care management experience
• Active Licensed Practical Nurse (LPN) in state of Idaho, Certified Nursing Assistant / Home Health Aide, Certified Medical Assistant
• Experience working in Managed Care
• Knowledge and Training on SDOH (Social Determinants of Health)
• Knowledge of Medicaid and / or Medicare population
• Speak one or more Idaho Tribal languages
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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