Administrative Support Partner

Job Type

Full-time

Description

Are you passionate about providing exceptional customer support and looking for an opportunity to grow in a dynamic and collaborative environment? Chef Works is a global leader in culinary apparel, where we combine fashion, innovation, and functionality to create products that chefs and culinary professionals love. As an Administrative Support Partner, you’ll play a vital role in ensuring our customers receive top-notch service while contributing to the success of our cross-functional teams.

In this role, you’ll have the chance to build strong relationships with customers and colleagues, participate in exciting projects, and continuously learn and grow. At Chef Works, we believe in fostering a culture of collaboration, innovation, and excellence. Our hybrid work schedule provides the perfect balance between vibrant in-office collaboration and the flexibility of working from home. Join us in shaping the future of culinary fashion, one satisfied customer at a time.

Position Summary

Under close supervision, the Administrative Support Partner is responsible for assisting customers with product inquiries, resolving issues, and managing order entry activities. This role is part of a cross-functional sales/support team, providing a unique opportunity to develop close working relationships with customers and co-workers.

Essential Functions

• Team Collaboration:
  
  

Participate in cross-functional initiatives, either as a team member or leader, providing input on process and procedure changes.

• Customer Support:
  
  

Handle customer inquiries related to pricing, inventory, tracking, returns, and more. Manage specific account assignments, focusing on account retention and organic growth.

• Order Processing:
  
  

Process orders efficiently, ensuring accuracy and timeliness, and maintain account details, coding, and platform/portal builds.

• Relationship Building:
  
  

Serve as the primary contact for assigned accounts, nurturing and building strong relationships to support account retention and smooth transitions.

• Industry Knowledge:
  
  

Stay informed about industry standards and operational changes to enhance the customer experience.

• Performance Metrics:
  
  

Meet personal and team qualitative and quantitative targets, upholding Chef Works’ Core Values.

Requirements

Minimum Qualifications:

Education

• High school diploma or equivalent; some college coursework preferred.
  
  

Experience

• Two to three years of progressive customer support experience in customer service, order processing, retail services, or related environments.
  
  

Skills

• Proficient in Windows 10 or greater, Microsoft Word, and Excel.
• Experience with order entry database systems is required.
• Strong problem-solving, organizational, negotiation, and multitasking skills.
• Excellent verbal, written, and interpersonal communication skills, with proficiency in phone, email, and face-to-face interactions.
  
  

Work Environment

Ability to work effectively in a team-based, fast-paced environment, with a strong commitment to follow-through and attention to detail.

Key Behaviors/Core Competencies

• Integrity:
  
  

Demonstrates honesty and ethical behavior, earning the trust of co-workers and putting the organization above self-interest.

• Excellence:
  
  

Sets high-performance standards for self and others, with a strong work ethic and dedication to task completion.

• Customer Focus:
  
  

Monitors client satisfaction, establishing a partner relationship with clients, and being visible and accessible.

• Enthusiasm/Passion:
  
  

Exhibits excitement, a positive attitude, and a can-do spirit.

• Attention to Detail:
  
  

Achieves thoroughness and accuracy in tasks, paying attention to all areas involved.

• Team Player:
  
  

Collaborates effectively with peers, leading by example to do what’s best for the company.

• Communication:
  
  

Communicates well both orally and in writing, keeping people informed and engaged.

• Desire to Learn:
  
  

Continuously seeks new information, best practices, and opportunities for intellectual growth.

• Problem Solving:
  
  

Finds solutions to complex issues with creativity and determination.

Lifting

Physical Requirements:

Occasional lifting of up to 10 lbs, primarily at waist level.

Desk Work

Extensive computer work and telephone use for extended periods of time.

Join Chef Works, where your passion for customer support meets the excitement of the culinary world. As an Administrative Support Partner, you’ll be a key player in our mission to provide exceptional service, all while enjoying a vibrant, supportive work environment. If you’re ready to bring your skills and enthusiasm to a company that values innovation, collaboration, and excellence, we’d love to hear from you!

Salary Description

$20 per hour/ $875 Qrtly.