Associate Patient Care Coordinator

Optum in the tri-state region offers an interconnected network that enables us to work collaboratively to better coordinate care among our doctors and care teams. Together, we offer you and your family access to more than 2,100 providers, representing 70 specialties, working in 360 medical practices and more than 55 urgent care locations across New York, New Jersey, and Southern Connecticut. For more information, visit www.optum.com/tri.

ProHealth is one of the largest private multi-specialty medical practices in the Northeast, serving the health needs of Long Island and the Greater New York Metropolitan area since 1997.

At Optum, we are transforming healthcare nationally while providing physician-led care locally. Join us to start Caring. Connecting. Growing together.

Allergy and Asthma Care of New York, part of Optum, has an immediate opening for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator. This role includes completion of set processes and protocols, supporting the vision and mission of the organization, delivering excellent customer service, and adhering to Lean processes.

Schedule: Monday through Thursday with a 34 to 37.5-hour work week, between the hours of 10:00 am to 7:00 pm. Schedule may fluctuate.

Location: 133 E 58 Street, Suite 502, New York, NY 10022

Primary Responsibilities:

• Greets patients as they arrive and manage appropriate standard wait times
• Complete check-in and check-out tasks including insurance verification
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Assists callers with questions or concerns, and takes messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Prioritizes incoming calls
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release
• Establish and maintain effective working relationships with patients, employees, and providers
• Schedules procedural appointments
• Performs all other related duties as assigned

Reasons to Consider Working for UnitedHealth Group:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of receptionist or customer service experience in a healthcare setting
• Intermediate level of computer proficiency (including Microsoft Outlook, Teams)

Preferred Qualifications:

• Experience as a receptionist in a healthcare setting
• Knowledge of minimal medical terminology

Soft Skills:

• Ability to work independently and as a team, maintaining good judgment and accountability
• Demonstrated ability to work well with healthcare providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).