Vice President of Customer Success
Dusty Robotics
Date: 1 week ago
City: San Jose, CA
Contract type: Full time
Dusty Robotics is a fast growing venture backed start-up that is developing market changing autonomous robots for the construction industry. Its flagship product the FieldPrinter automates the layout process for construction projects and accelerates the digital transformation of the building process.
With an installed base of significant enterprise customers (DPR, Swinerton, PARIC, Performance Contracting Inc., and more), we are looking for a VP of Customer Success to lead a team of customer success professionals to accelerate client utilization of our transformative product. You will create playbooks and strategies that enable customers to adopt Dusty successfully within their organizations by digitizing processes and improving productivity in one of the largest sectors in the global economy: construction.
This role reports to the CEO, and is ideally based out of the San Francisco Bay Area. Travel is estimated to be 25% time to client sites.
Responsibilities
With an installed base of significant enterprise customers (DPR, Swinerton, PARIC, Performance Contracting Inc., and more), we are looking for a VP of Customer Success to lead a team of customer success professionals to accelerate client utilization of our transformative product. You will create playbooks and strategies that enable customers to adopt Dusty successfully within their organizations by digitizing processes and improving productivity in one of the largest sectors in the global economy: construction.
This role reports to the CEO, and is ideally based out of the San Francisco Bay Area. Travel is estimated to be 25% time to client sites.
Responsibilities
- Define a playbook for growing utilization of a category-defining innovative product and thereby increasing revenue per customer.
- Manage, support, and grow a team of talented Customer Success Managers, Implementation Managers, customer support leads, and customer enablement professionals
- Drive key KPIs for the customer success function including metrics for NDR, GRR, time to revenue, and account health
- Engage with customers to understand their business, and develop strategies to expand product adoption
- 8+ years in customer success and/or sales with large enterprise clients
- 4+ years minimum experience leading and growing teams of CS professionals
- Problem-solver mindset: rather than executing a known playbook, you will be creating new playbooks to drive adoption of our novel product category across an industry that is traditionally slow to adopt
- Startup mindset: you thrive in fast-paced, rapidly changing environments; you are a phenomenal communicator and collaborator
- Mission-driven: you optimize for company outcomes
- Bonus: Familiarity or experience in the construction industry
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
SMB Sales Manager
T-Mobile USA, Inc.,
San Jose, CA
$88,550
-
$228,300
per year
4 days ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches....
Deli Lead
Cardenas Markets LLC,
San Jose, CA
$17.95
-
$29
per hour
1 week ago
At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a...
Software Engineer - Mobile
PayPal,
San Jose, CA
3 weeks ago
The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We...
