Help Desk Technician
First Coast Security
Date: 1 week ago
City: Tampa, FL
Contract type: Full time
Description
First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work environment. If you are passionate about technology and enjoy helping others, we encourage you to apply.
Responsibilities
First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work environment. If you are passionate about technology and enjoy helping others, we encourage you to apply.
Responsibilities
- Provide technical support to employees and clients via phone, email, and remote access
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Document all support requests and resolutions in a timely and accurate manner
- Escalate complex issues to senior technicians or other IT staff as needed
- Assist with the installation, configuration, and maintenance of hardware and software
- Provide excellent customer service and ensure timely resolution of all support requests
- Strong understanding of computer hardware, software, and network connectivity
- Experience with Windows operating systems and Microsoft Office applications
- Excellent problem-solving and analytical skills
- Strong communication and customer service skills
- Ability to work independently and manage multiple tasks simultaneously
- Experience with remote support tools and ticketing systems is a plus
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