IT Support Professional

Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to reach your full potential.

As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, patient support services reach those who need them. We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us.

In partnership with our client, a leading global device manufacturing company, we are actively searching for an IT Professional to deliver on our commitment to serve patients.

Required work Hours - 10 am– 6pm or 11am - 7pm EST

Qualifications

• High school diploma or equivalent Prior customer service experience preferred, preferably in a busy call center
• Prior work experience working in a highly regulated environment is strongly preferred
• Excellent oral and written communication skills in combination with strong phone etiquette skills
• Ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues
• Ability to multi-task and manage changing priorities throughout the day is essential
• Owns the customer’s problem by acting with a sense of urgency, demonstrates drive and determination in resolving customer issues
• Maintains detailed notes electronically during customer interactions to ensure accurate documentation within the quality and phone system
• Demonstrates a willingness to learn new processes, products, and systems
• Must be a team player, possess outstanding customer service skills and be self-motivated
• Strong time management skills are needed for this role as is the ability to constantly evaluate changing priorities and react appropriately and professionally

Preferred Technical Experience

• Operating Systems; Windows, Windows Server, group policy, firewalls and antivirus software and the impacts of such on various programs/network topographies
• Network, troubleshooting experience with various network topographies and protocols (DNS/MAC, whitelisting, etc.) wireless printing, mobile data transmissions, TCP/IP, data encryption methods
• SaaS platforms including AWS
• DICOM, Mirth Connect and/or HL7 standards
• MS Office Suite, including OneNote
• CompTIA certification a plus
• Clinical workflows in an acute care or ambulatory environment and/or familiarity with clinical equipment in these desired areas

IQVIA takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.