Vice President of Customer Success

Dusty Robotics is a fast growing venture backed start-up that is developing market changing autonomous robots for the construction industry. Its flagship product the FieldPrinter automates the layout process for construction projects and accelerates the digital transformation of the building process.

With an installed base of significant enterprise customers (DPR, Swinerton, PARIC, Performance Contracting Inc., and more), we are looking for a VP of Customer Success to lead a team of customer success professionals to accelerate client utilization of our transformative product. You will create playbooks and strategies that enable customers to adopt Dusty successfully within their organizations by digitizing processes and improving productivity in one of the largest sectors in the global economy: construction.

This role reports to the CEO, and is ideally based out of the San Francisco Bay Area. Travel is estimated to be 25% time to client sites.

Responsibilities

• Define a playbook for growing utilization of a category-defining innovative product and thereby increasing revenue per customer.
• Manage, support, and grow a team of talented Customer Success Managers, Implementation Managers, customer support leads, and customer enablement professionals
• Drive key KPIs for the customer success function including metrics for NDR, GRR, time to revenue, and account health
• Engage with customers to understand their business, and develop strategies to expand product adoption
  
  

Requirements

• 8+ years in customer success and/or sales with large enterprise clients
• 4+ years minimum experience leading and growing teams of CS professionals
• Problem-solver mindset: rather than executing a known playbook, you will be creating new playbooks to drive adoption of our novel product category across an industry that is traditionally slow to adopt
• Startup mindset: you thrive in fast-paced, rapidly changing environments; you are a phenomenal communicator and collaborator
• Mission-driven: you optimize for company outcomes
• Bonus: Familiarity or experience in the construction industry