General Manager

Kissaki

Date: 1 week ago

City: Miami Beach, FL

Contract type: Full time

Operations:

General Description & REQUIREMENTS:

Overseeing front-of-house operations to deliver an efficient and hospitable dining experience to all guests.
Act as role model for outstanding service; continuously work to elevate service standards, and personally embodies hospitality in daily actions.
Act as a cultural and brand ambassador for Kissaki in and outside of the restaurant.
Help guests make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, and answer all food preparation questions.
Manage hourly front-of-house employees in their daily responsibilities, providing clear, effective direction.
Ensure the dining room is set up and properly stocked before and during service.
Monitor employee schedules daily to ensure proper staffing levels for business volume.
Ensure unit hourly staffing is kept within daily/weekly/monthly operating budgets.
Ensures that all Kissaki drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
Ensure that weekly food and beverage inventories are taken.
Ensure all purchases are made according to budget guidelines.
Ensure all category costs of goods are within the approved budget.
Collaborate with back-of-house management to effectively troubleshoot mistakes and problems.
Conduct DOH walk-throughs multiple times per day to ensure DOH compliance; address all DOH violations immediately.
Promote and practice safe work habits through training, education, and day-to-day management.
Identify and resolve potential safety hazards and ensure accidents are documented following proper procedure.
Update opening and closing checklists as needed.
Oversee breakdown and cleaning of dining room at the end of the shift.
Update knowledge and skills by participating in ongoing educational opportunities.
Read daily service notes and address any areas of concern.

People Management:

Hire, train, manage, coach, counsel, and evaluate hourly members of the front-of-house team.
Create the weekly schedule for hourly FOH Staff.
Identify staffing needs and collaborate with the HR Department to post open positions.
Maintain a professional relationship with the team, adhering to all standards of conduct outlined in Kissaki’s Employee Handbook.
Consistently monitor, coach, and encourage management team and hourly service employees to meet Kissaki’s service and hospitality standards.
Establish regular communication with the front-of-house team including pre-shifts, meetings, training, etc.
Ensure all new hires are thoroughly trained on the expectations of the restaurant, steps of service, recipes, and presentation required for each dish.
Resolve hourly team member conflicts by following Kissaki’s complaint-handling procedures.
Prepare disciplinary write-ups, and terminations as needed; ensure HR approves all disciplinary actions, and ensure coaching conversations are always delivered with two managers present.

Essential Functions:

The ability to proficiently speak, understand, read, and write in English.
The ability to comprehend and follow written and verbal directions.
The ability to understand intermediate math.
The ability to use a computer system for emails, spreadsheets, invoicing, etc.
The ability to work independently or as part of a team.
The ability to lift at least 30 pounds on a regular basis.
The ability to bend, stoop, stand, and perform extensive walking for 8-10 hours a day.
The ability to adapt to a fast-paced and challenging work environment.
The ability to approach their work with a sense of ownership and work with a sense of urgency.
The ability to work nights, weekends, and holidays, and a variable schedule, per the needs of the business.
The ability to perform essential job functions under pressure and maintain professionalism when under stress.
The ability to consistently meet Kissaki’s hygiene and grooming standards, as outlined by the Employee Handbook.
The ability to adhere to the posted schedule and clock in/out at times.
The ability to adhere to all HR policies and guidelines.
The ability to lead, coach, inspire, and motivate a large team.
The ability to effectively delegate tasks and follow up.
The ability to skillfully train team members.
The ability to take initiative and resolve issues skillfully, appropriately, and in a timely manner.
The ability to manage multiple projects simultaneously and to prioritize and plan work activities, using time efficiently.

WORK EXPERIENCE REQUIREMENTS:

2+ years’ experience as a Manager of a fine dining restaurant.
Experience using Restaurant 365 and Toast, preferred.
Experience with Japanese cuisine preferred.
Proficiency in Microsoft Suite (Excel, Word, Outlook) and Google Suite.

About Kissaki:

We strive to create a unique and innovative culinary experience grounded in Japanese tradition.In the pursuit of these experiences, we follow 3 Core Values:
Hone our Craft: we hone our skills as hospitality professionals and we use those skills – our craft - to create a consistent experience for our guests; plate by plate and location by location.
Seek out Balance: the Kissaki experience is comprised of the full spectrum of flavors, textures, and personal connections. We provide moments that are familiar and comforting, and those that are exciting and new; the balance exists where each part of the spectrum is shared with and received by the guest.
Strive for Success: we push ourselves daily in order to reach daily milestones; we create our own opportunities and we create our own success; we don’t wait for it to happen!

About Kissaki:

We strive to create a unique and innovative culinary experience grounded in Japanese tradition.In the pursuit of these experiences, we follow 3 Core Values:

Hone our Craft: we hone our skills as hospitality professionals and we use those skills – our craft - to create a consistent experience for our guests; plate by plate and location by location.
Seek out Balance: the Kissaki experience is comprised of the full spectrum of flavors, textures, and personal connections. We provide moments that are familiar and comforting, and those that are exciting and new; the balance exists where each part of the spectrum is shared with and received by the guest.
Strive for Success: we push ourselves daily in order to reach daily milestones; we create our own opportunities and we create our own success; we don’t wait for it to happen!

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