Senior Customer Success Manager

About The Role

At Datagrid.com, we empower businesses with cutting-edge data infrastructure and AI-driven solutions to streamline workflows, optimize operations, and unlock powerful insights. Our mission is to help companies leverage data more effectively, and we’re seeking a Senior Customer Success Manager (CSM) to drive customer engagement, retention, and long-term success.

As a Senior Customer Success Manager, you will be a strategic partner to our enterprise clients, ensuring they achieve measurable business outcomes with Datagrid’s solutions. You’ll blend relationship management, data-driven insights, and operational expertise to help customers scale their data strategies.

Your role will be equal parts consultant, project manager, and advocate, collaborating cross-functionally with Sales, Product, and Support teams to drive adoption, value realization, and expansion.

What You'll Do

• Own and manage a portfolio of enterprise customers, guiding them from onboarding to renewal and expansion.
• Develop deep customer relationships and act as a trusted advisor on best practices for leveraging Datagrid’s AI-driven data infrastructure.
• Drive customer adoption, engagement, and satisfaction, ensuring clients realize tangible ROI from our platform.
• Partner with Sales to identify expansion opportunities, support upsell strategies, and drive renewals.
• Lead business reviews (QBRs) to discuss impact, performance metrics, and growth opportunities.
• Collaborate with Product and Engineering to communicate customer feedback and influence the product roadmap.
• Proactively manage risk, identifying and addressing potential churn signals before they escalate.
• Deliver thought leadership by educating customers on industry trends, new features, and strategic use cases.
  
  

What We're Looking For

• 5+ years of experience in Customer Success, Account Management, or Consulting in a SaaS, Data, or AI-driven company.
• Proven ability to manage enterprise-level customers, ensuring retention and revenue growth.
• Strong business acumen with experience driving data-driven decision-making for clients.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience with CRM and Customer Success tools (e.g., Salesforce, HubSpot).
• Background in data infrastructure, AI, or analytics platforms is a plus.
• Ability to work cross-functionally in a fast-paced, customer-centric environment.
  
  

Nice to Have

• Self-starter mentality—you take initiative, solve problems proactively, and don’t wait for direction.
• Go-getter attitude—you thrive in fast-paced, high-growth startup environments and love wearing multiple hats.
• Entrepreneurial mindset—you see challenges as opportunities and drive solutions with creativity and resourcefulness.
• High adaptability—you can pivot quickly, handle ambiguity, and stay resilient in an evolving business landscape.
• Strong ownership mentality—you take full responsibility for your accounts and drive results with a sense of urgency.
  
  

If you thrive at the intersection of strategy, customer engagement, and data-driven success, we’d love to connect!