Technical Customer Success Manager
TITAN
Date: 1 week ago
City: Lansing, MI
Contract type: Full time
Remote
Join us as a personable and technologically savvy Technical Customer Success Manager at Titan. In this role, you'll be the go-to contact for clients, providing support for onboarding, planning, and training. As part of our Solutions team in this leading tech company, we need a self-driven individual with excellent interpersonal skills.
Responsibilities:
Please note: Only shortlisted candidates will be contacted for further evaluation.
Diversity Policy:
We believe in equal opportunity.
As a global company, we value and encourage curiosity, diversity, and innovation from our employees, customers, and partners. An equal-opportunity employer, TITAN is committed to a diverse workforce. We do not discriminate in hiring or make any employment decision based on race, gender, culture, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics.
Responsibilities:
- Provide personalized support via various channels.
- Ensure satisfaction and retention of assigned clients.
- Educate customers on features and best practices.
- Proactively solve problems with a solution-oriented mindset.
- Own overall relationships with clients.
- 3+ years of CRM or ERP implementation and design experience.
- SaaS or software industry experience.
- BSc in Information Systems/Computer Science.
- Technical skills for guiding customers.
- Strong problem-solving ability.
- Fluent in English, with additional languages a plus (Spanish and French).
- Willingness to work remotely in the EST / PST time zone (USA).
- Work with a dynamic and innovative team in a fast-growing SaaS startup.
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
- Enjoy the flexibility of remote work and a healthy work-life balance.
- Competitive compensation package and opportunities for professional growth and development.
Please note: Only shortlisted candidates will be contacted for further evaluation.
Diversity Policy:
We believe in equal opportunity.
As a global company, we value and encourage curiosity, diversity, and innovation from our employees, customers, and partners. An equal-opportunity employer, TITAN is committed to a diverse workforce. We do not discriminate in hiring or make any employment decision based on race, gender, culture, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics.
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