Account Clerk II

Our Commitment

Work with the best – work for Virginia Beach Parks and Recreation! Join our team and contribute to our 60+ year track record of providing legendary experiences! We are dedicated to promoting healthy lifestyles and protecting our environment. We ensure all residents – regardless of their physical, social, and economic circumstances – can access our programs. By providing enriching and memorable lifelong experiences, we strive to enhance the quality of life for our community by improving the physical and mental well-being of our residents.

Are you...

• Able to keep a positive attitude and foster excellence through your actions, words, and appearance? Personable and genuine with your communication-both written and verbal?
• Someone who seeks opportunity to learn and understand the experience of others, creating a collaborative environment for all voices to be heard? Able to embrace differences and individuality to encourage inclusion? Willing to listen with an open mind?
• A problem solver who can work through sticking points and difficult conversations, holding yourself and team members to the highest standards of accountability?
• Able to find opportunity in challenges, no matter how difficult, finding creative solutions?
• Able to model sustainable practices to ensure an environmental conscious and productive culture (Ex: Recycle, reduce waste, optimize resources, and improve processes)?
• Going to take ownership of your time with the department and strive for excellence?

THEN WE WANT YOU TO JOIN OUR TEAM!

ACCOUNT CLERK II - Out-of-School Time Registration Management Team job duties and responsibilities include, but are not limited to:

Serve as a member of the Out-of-School Time Programs Registration Management Team. This team is responsible for ensuring the Child Care Program Registration Standards are met and customer accounts are accurate and financially up to date.

• Provide legendary customer service assistance to customers and departmental staff in person, by phone and e-mail
• Work on a team to accurately schedule and process 44,500+ registrations, payments, reinstatements, transfers, withdrawals and refunds weekly and monthly; ensure payments are received on time and perform daily revenue account and bank deposits
• Create, maintain and update 6,000+ customer account information using a computerized registration database and electronic forms database.
• Research and decipher financial transactions
• Address and resolve customer account and registration concerns and issues accurately and promptly
• Work in multiple database and software systems simultaneously
• Audit electronic childcare records to ensure all required forms and documents are complete, participants are eligible for programs and following up for missing/incomplete records
• Generate and prepare reports to program staff and supervisors
• Provide technical assistance to customers and staff
• Reconcile monthly and weekly childcare attendance records to ensure payments received
• Perform administrative and clerical tasks such as data entry, filing, emailing, utilizing a call center agent phone system

The P&R Employee Experience

At Virginia Beach Parks & Recreation, our success is because of our dedicated employees. We are intentional about creating an employee experience where you are empowered to reach your full potential, are supported through strength-based initiatives, and are confident in your abilities. We champion a workplace culture built on our cultural foundations: Professionalism, Respect, Accountability, Integrity, and Citizenship. These guiding principles of behavior cultivate a positive and high performing work environment. Success is recognized and celebrated, and legendary experiences are the core of who we are.

Full Time Perks –

Employees who are new to the Virginia Retirement System are eligible for:

• 11 Paid Holidays plus 3 Additional Personal Holidays
• 18 Days of Paid Time Off (PTO)
• Medical, Dental, Vision, and Prescription Coverage
• Legal and Identity Theft Protection
• Virginia Retirement System (VRS) Hybrid Retirement Plan & Basic Life Insurance
• Commonwealth of Virginia 457 Deferred Compensation Plan (COV457)
• Hybrid 457 Cash Match
• Virginia Local Disability Program (VLDP) – Income Replacement (Short-Term Disability, Long-Term Disability, and Long-Term Care)
• Optional Life Insurance
• Wellness Programs
• Employee Assistance Program / Work-Life Services
• Paid Maternity/Paternity/Parental Care Leave
• Hybrid Remote Work Schedule Upon Completion of Initial Training and Flexible Scheduling Options

Minimum Requirements:

MINIMUMS: High school or GED plus two (2) years experience in fields providing the required knowledge, skills and abilities, such as clerical accounting or bookkeeping; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

• 2 years of experience with computerized registration database and payment systems
• Proficiency in computer applications and software including Internet, MS Outlook, MS Word, MS Excel
• 2 years of experience with cash, checks, money orders and credit card processing and reconciliation
• 2 years of experience phone customer service using call center agent phone system

Special Instructions:

• Please complete the application in its entirety and include your resume if required by the posting.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
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