Senior IT Support Engineer

Job description: Senior IT Support Engineer.

Leading IT services and software company, a global resources and

activities management software.

The company has headquarters in France with offices in the United States

as well as partners in other parts of the world.

With over 130,000 users from 5,000+ customer organizations since its

launch. The solution is designed to take the pain out of operations

management, with a focus on resource availability and allocation,

scheduling, forecasting, and project tracking.

In order to support our growth in the US market, we are looking to hire

a Senior IT Support Engineer.

Essential Duties & Responsibilities

Responsible for customer support in their ongoing usage of the

software via phone, e-mail, and our ticketing system.

Receives and manages customer support requests, including

installation, deployment, upgrade, software errors, functional queries,

and configuration updates.

Works on resolving the request from the time it is reported until it

is fixed.

Tracks the requests from creation to closure in our ticketing system.

Ensures an efficient escalation of the requests to the relevant team

whenever needed (infrastructure engineers, product development) and

communicates regular updates to the customer throughout the resolution

process.

Helps to maintain support tools up to date, such as product and

support documentation.

Desired Skills & Qualifications

Outstanding written and verbal communication skills

Ability to interact with any level within an organization, from end

users to IT managers and C-level

Strong interpersonal skills and professional demeanor

Bachelor in computer science + 2 years of experience, preferably in

software support

Fully proficient in MS Excel and word processing tools

Analytical skill set, problem-solving oriented

Ability to work independently or within a team

Knowledge of IT architectures (Network, Client Server Applications,

WEB)

Knowledge of database management systems (MySQL, SQL Server, Oracle,

PostGreSQL)

Knowledge of operating systems (Windows, UNIX)

Can use support tools such as ticketing, bug tracking, screen sharing,

and remote control tools

Nice-to-Have

Languages: French, Spanish

Benefits

401(k) matching

Health insurance

Dental insurance

Vision insurance

HSA & FSA

Paid time off

Tuition reimbursement

Compensation Package

Salary: $60,000.00 - $75,000.00 per year

Quarterly bonus

Job Type: Full-time

Work Location: Hybrid remote in Hoboken, NJ 07030 Qualifications: Desired Skills & Qualifications:

Outstanding written and verbal communication skills

Ability to interact with any level within an organization, from end

users to IT managers and C-level

Strong interpersonal skills and professional demeanor

Bachelor in computer science + 2 years of experience, preferably in

software support

Fully proficient in MS Excel and word processing tools

Analytical skill set, problem-solving oriented

Ability to work independently or within a team

Knowledge of IT architectures (Network, Client Server Applications,

WEB)

Knowledge of database management systems (MySQL, SQL Server, Oracle,

PostGreSQL)

Knowledge of operating systems (Windows, UNIX)

Can use support tools such as ticketing, bug tracking, screen sharing,

and remote control tools

Nice-to-Have

Languages: French, Spanish

Why is This a Great Opportunity: Great place to work , growing comapny