Implementation Consultant

Job description: Implementation Consultant.

Job Description

leading IT services and software company, publisher of Visual Planning,

a global resources and activities management software.

The company has headquarters in France with offices in the United States

as well as partners in other parts of the world.

Visual Planning has gathered over 130,000 users from 5,000+ customer

organizations since its launch. The solution is designed to take the

pain out of operations management, with a focus on resource availability

and allocation, scheduling, forecasting, and project tracking.

In order to support our growth in the US market, we are looking to hire

an Implementation Consultant.

Essential Duties & Responsibilities

• Learn the software and company processes during the onboarding
  
  

period.

• To support customers who have selected the software during the
  
  

Deployment And Go-live Phase. This Typically Includes Several Steps

• Needs Analysis (gathering and analyzing customers requirements/issues
  
  

to identify key workflows and how those can be addressed in the

software);

• Configuration (setup of the software to make it fit with
  
  

requirements);

• Training (teaching users how to use the software);
• Documentation (writing down documentation describing configurations
  
  

performed and key workflows, as well as generic functional

documentation).

• To support customers in their ongoing usage of the software,
  
  

including, where necessary, liaising with infrastructure specialists and

product developers to resolve technical issues in a timely manner.

• Participate in the process of improving the software by continuous
  
  

testing, bug reporting, and sharing ideas for future versions.

Role Requirements

• Client satisfaction oriented
• Tech savvy
• Fast learning ability
• Great communication skills
• Experience in hands-on implementation of enterprise software
• Ability to lead the technical aspects of consulting engagements with
  
  

clients

• Ability to assimilate and express complex technical and functional
  
  

concepts effectively, both verbally and written, up to C-level

• Strong troubleshooting/problem-solving skills
• Fastidious attention to detail and documentation
• Ownership of problems
• Ability to effectively manage multiple projects simultaneously
• Able to travel in North America and Europe, when required (at the
  
  

expense of the company).

• Bachelor + 2 years of experience or Masters degree + 1 year of
  
  

Experience

Technical Requirements

• Fully proficient in MS Excel and word processing tools
• Background knowledge of client-server architectures, network
  
  

architectures, HTTP protocol, database management systems, Active

Directory

Nice-to-Have

• Email administration skills: Outlook, ICal, SMTP
• Knowledge of HTML a plus
• Knowledge of any of the following: SharePoint, SAP, MS Dynamics Nav,
  
  

MS Project, JD Edwards, Primavera P6

• Languages: French, Spanish
  
  

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• HSA & FSA
• Paid time off
• Tuition reimbursement
  
  

Compensation Package

Salary: $60,000.00 - $75,000.00 per year

• Quarterly bonus
• Yearly performance bonus
  
  

Job Type: Full-time

Work Location: Hybrid remote in Hoboken, NJ 07030 Qualifications: In the nutshell:

• we are not looking for people who do not have matching education/experience (mandatory)
• we are looking for people who worked with software in the past (mandatory)
• candidate needs to live or relocate to the office area to be able to be onsite when the rest of the team is there (4 days a month) 100% remote is not possible (mandatory)
• candidate needs to be comfortable speaking English at business level (mandatory)
• we are not looking for a software developer
  
  

Why is This a Great Opportunity: Growning Company